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But I also remember the time I worked for a company of <10 and we would each take turns collecting trash on Fridays. (Thankfully, the owner always volunteered to clean the bathroom.) You do it because you know there is nobody else. If Jolla's current slow tech support response is a case of (for example) having three support reps, but letting two of them go on holiday simultaneously, I think that's unacceptable. As is letting a customer-facing server go unfixed for weeks. This is why we have laptops and VPN's. Because nobody else is going to do it.
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