Erik wrote some informal updates about shipping in the first comment of this topic.
Here it is:
Originally Posted by
Hi everyone,
A small informal update for you. As you should be aware by now, my updates do not represent what PR might have to say, but I'll give you the latest and best to my knowledge.
As per the last time you received a director's update, there's nothing significantly new - our team is still working really hard to meet our own deadlines to fulfil all pre-orders and launch before the festive season. While stock rotations between warehouses (factory > Hong Kong hub > US & UK/EU) took slightly longer than initially predicted, due to the customs and weekends off, the first batch has been fulfilled and is on it's way to the customers that have been emailed, even if there's no tracking yet - it's coming. We expect everyone from the first batch will have their devices delivered late this week to early-next week. I cannot wait to hear back from some of you once your devices arrive in the coming days .
As for those who haven't yet received a "stock assigned" notice, another batch is leaving the factory by the end of this week, but as we previously learnt, warehouse stock rotations and customs can take a while, so we should have customers from the 2nd batch receive their devices in late-November, hopefully with all pre-orders complete before Christmas. We want to be in general availability with 1-day shipping before the holidays, which means all pre-orders will be fulfilled in advance before the 24th of December.
On a side note, I have noticed the old shipping update thread is getting a little confusing. I will likely rearrange how it's treated shortly. Currently, there's a lot of misinformation there. I will post news in the 1st post here from now on.
For support matters, it's always best if you contact our team at info at fxtec dot com with guaranteed 1-day responses.
Erik
Edit: I have changed e-mail address that may prevent some spamming on it.
Erik wrote some informal updates about shipping in the first comment of this topic.
Here it is:
Edit: I have changed e-mail address that may prevent some spamming on it.
Interesting to say the first batch has been fulfilled, when people don't even have a tracking code yet, let alone have the phones in their hands. A fulfilled order generally means the complete order process has been completed, from order to receiving.
I also doubt the second batch would be delivered before December. Just look at the time it took the first batch to get to the point we're at now, and add that to when the second batch should ship. You'll end up somewhere in early December. And that's assuming the second batch will ship this week, which could easily slip as well.
But it's informal, and doesn't represent what PR has to say, so none of it matters, right?
Erik wrote some informal updates about shipping in the first comment of this topic.
Here it is:
Edit: I have changed e-mail address that may prevent some spamming on it.
Not sure how much I believe the end of November timeframe for the second batch to deliver. Batch 1 took roughly two weeks to get to the warehouse and now it's shipping (add another week). So roughly 3 weeks from when it leaves the factory to customer delivery, maybe a little more considering how things have been going.
Staying hopeful but I'm not gullible. This is definitely past a lot of my own deadlines as well. I was planning on using the phone with my current CDMA carrier but by the time I get it, I will be switching to GSM. Guess it's good I don't have to test things but still...
Maybe going through customs could be faster for second batch than it was for the first, but otherwise I believe the duration of the whole delivery process might be roughly the same.
So it seems that people from the APAC region haven't gotten their tracking codes yet, which is worrying considering that should've happened yesterday. Though some people apparently have gotten their tracking, but this information is from Erik, so not official.
EDIT: Nevermind, the APAC person that didn't get one now has a tracking code. Just a day or so late, nobody should care about that.
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, no email.