Makurosu | # 31 | 2008-05-01, 13:11 | Report

According to the Repair Status page, they received my 770 on 4/21. It has said "Awaiting Replacement Device" since 4/28. I emailed them just now to find out exactly what that means. My 770 doesn't have the WSOD, but the lower-right quadrant of the screen has faulty calibration to the point that it can't be recalibrated and the device is basically unusable.

I'm encouraged by reports that other users have been sent an N800 as a replacement for their 770's. Cool beans! I wonder what will happen. Either way, I hope I get a Nokia back soon. I'm starting to get the shakes from withdrawal.

cvc2k | # 32 | 2008-05-01, 16:16 | Report

+1 to the casualty list. Luckily I was still under warranty - so sent that in to Palco. It'll be nice if I can get a N800 back.

ebrindle | # 33 | 2008-05-01, 17:08 | Report

Got 2 770's and 2 n800's in my family - Never saw a WSOD on eitherof the 770's.

The first (to replace my stolen lifedrive) May 2007 - now running 2007HE
The second a christmas gift for my son in college - Dec 2007 - running 2006 - because he could get xournal running in the 2007he.

here.david | # 34 | 2008-05-01, 17:25 | Report

Add me to the list...last year my N770, after about 20 days did. I sent it back to OnSale and they sent me a replacement...Never any problems with the 2nd one for the past 9 months...OS2007HE...

Makurosu | # 35 | 2008-05-01, 18:39 | Report

I just heard back from Nokia:

"Thank you for e-mailing the Nokia Care Contact Center.

We understand your request with regards to the repair/replacement status of your Nokia 770 Internet Tablet.

Our records do indicate that your tablet cannot be repaired as you have stated. However, at the present time, your tablet will not be replaced by either the Nokia N800, or the Nokia N810 Internet Tablets, but with a Nokia 770 Internet Tablet."

Bummer. I wonder where they're going to find a 770 to send me.

egs | # 36 | 2008-05-01, 21:21 | Report

In short, don't believe them. ;-) They said the same to me. And they keep saying the same thing I believe until they hit that magic 1 month period. Once your device has been in their hands for 1 month, things change. In fact, the same guy I had talked to before that said no, later said I would be getting an N800. These are the people in the executive resolution center.

My advice is to keep checking back with them weekly and really show your disgust when you hit that 1 month period and keep asking for status updates. My bet is you'll get your N800 like I did.

Makurosu | # 37 | 2008-05-01, 23:13 | Report

Thanks for the heads up. But... a month?? I hope they don't keep my device for that long. They've had it for two weeks now and starting Monday they will have been "awaiting replacement device" for a week with no movement. That's when I'm going to start putting on the pressure. I have an addiction to feed!

egs | # 38 | 2008-05-01, 23:38 | Report

I hear ya - I did the same and called at least weekly. But right around that 1 month mark is where their story changed. Suddenly, the N800 is an option. I think they just don't tell people in case some N770 pops up somewhere.

Makurosu | # 39 | 2008-05-16, 17:32 | Report

Hey buddy, you were right. I asked them early on what they were going to do about replacing my 770, since they don't make it anymore, and if maybe they were going to replace it with an N800. They acted all shocked and put out that I would even suggest such a thing.

"However, at the present time, your tablet will not be replaced by either the Nokia N800, or the Nokia N810 Internet Tablets, but with a Nokia 770 Internet Tablet."

Sheesh.

Then three weeks passed at the "Awaiting Replacement Device" phase of my repair status. They did a really lame delaying tactic which I called them on, and now lo and behold they are sending me an N800. I'm actually kind of surprised they aren't sending an N810, because I keep hearing that the N800 is out of stock everywhere, but I'm not complaining because I prefer the N800 because of the two full-sized SD slots.

So, I'm faxing in their release form to get my N800. Yay!

egs | # 40 | 2008-05-16, 18:08 | Report

Great news! I like my N800 better than the N770 - much faster. But, I do miss that hard case/cover that the N770 had. I made a little protective cardboard insert that I put in the old N770 pouch, then slide in the new N800 pouch near the insert. I then always insert the LCD side to the side that has the cardboard insert in the N770 pouch. That gives the LCD a little more protection. In addition, since I have the N800 pouch inside of the N770 pouch, I even have some room to put in my spare (old N770) battery along any spare SD cards. ;-) Low budget and it works.

You may still get an N810. That would be even better.