Well, just a random idea. As people tend to have problems again in the replaced units, maybe that's something wrong with the device itself that causes screen to break. So maybe we get the following pattern: screen breaks -> device gets sent to repair -> the screen gets replaced -> screen gets broken again because of the defect in some other hardware part reused from the old broken device. Could it be true?
Very likely. In my unit only the display and the cracked bottom have been fixed.
I just sent an email to nokia regarding this issue and asking for a real replacement unit.
U.S. Repair/replacement is handled here at our Fort Worth (Alliance) facility, so I'm not sure why anyone would be directed anywhere else. Obviously reverse logistics needs to be improved. We're working on it!
And not meaning to sound trite, but this device is completely new to us in every way. We're still figuring out how to handle it. Bear with us!
Interestingly, I'm in San Antonio, TX and I was told to ship it to Rogers, MN. Then it was shipped internally somewhere else, which I can only assume is the FTW facility.
Now I'm being told that my 770--with this *exact same problem*--will not be repaired under warranty and I'm expected to pay.
I've left voicemail for someone at the "repair escalation center" but my experience has been that these people never call back. I'll pursue this for a week, then it's off to file in small claims court.
I think a week is more than reasonable to get the concession that it's a warranty repair. I'm not asking that the device be returned to me repaired in that time frame.
Great...Now it happened to me, suddenly the screen looks like the Photoshop filter "motion blur" (vertical) was applied to it. The unit is ~6 months old.
Took it into a nokia repair shop, they seemed a bit clueless there.
I delivered my 770 to a Nokia service company (Helsingin Mobile Service http://www.hms.fi/) on Friday and on Monday they call me to tell me they've fixed it (They replaced the screen).... Fast service =)
Having read through this thread which started in June or thereabout, is there any indication that Nokia has got to grips with the problem, i.e. are newer units (produced the last few months) still prone to the screen problem? A quick poll, maybe?
