Just got off the phone from a 30 minute call from 1 866 59 NOKIA agent who claimed to be a supervisor. I asked to speak to a supervisor, she said she was a supervisor and my call could not be escalated higher. She said that since that there was no tracking number associated with my order it was not likely to ship before Wednesday. She later admitted that NOKIA USA was not shipping preorder N900s.
Wrong. Customers call Nokia, Customers call all levels of Nokia. and Nokia dose not care! They clearly do not care enough to make any kind of an effort to help customers understand delays. They lie and they misdirect. They have an excuse for everything and its never their fault. Its like dealing with a 10 year old child. If they pretend there is no problem, then the is no problem. Nokia understands logistics full well. the pay people huge amounts of money to be efficient and cost effective. Days and ever hours cost huge amounts of money. Lets stop making excuses for a multi billion dollar company.
I just spent another 45 minutes on the phone with Nokia USA Customer care who are located in the Philippines. They were not able to provide the Nokia Care Protect as I originally ordered, the over night shipping I originally ordered or a date when my September 23rd preorder would ship. The agent did say that his current understanding was that the N900 was released but not shipping and that they were trying to ship out all the preorders before the release date. This confirms the order status supervisors statement that the N900 is not shipping.
