shop.nokia.co.uk cancelled my order - UK - Page 5 - maemo.org

chrisp7 | # 41 | 2009-11-24, 09:23 | Report

Ordered with x2 discount codes on 20th Oct - Checked with my bank, gone through all fine here. (Barclays)

Last edited by chrisp7; 2009-11-24 at 09:41.

shaksta | # 42 | 2009-11-24, 09:23 | Report

Originally Posted by open-collar View Post

Just been told on the phone that my discount code should be reapplied - they will call me back in 2-3 hours.

What did you/they say?

My order got cancelled too. I used 3 codes. My credit card company (Tesco's) rang my home phone and left a message instead of ringing my mobile number!

If anyone manages to get their codes reinstated please share the info.

RevdKathy | # 43 | 2009-11-24, 09:27 | Report

Originally Posted by open-collar View Post

Just been told on the phone that my discount code should be reapplied - they will call me back in 2-3 hours.

Now that IS good news.

What did you do to persuade them? (For others to follow suit.)

custard | # 44 | 2009-11-24, 09:36 | Report

Originally Posted by Venomrush View Post

This seems like a good story to feature on BBC Watchdog
We get better chance for Nokia to put things right through Watchdog rather than doing it ourselves.

Problem with taking it to small claim court is it's not Nokia fault, they'll blaim it on the credit card company for denying the transaction.

Just completed the Watchdog form and await the details. Might be worthwhile for others to do so:

http://www.bbc.co.uk/watchdog/gotastory/

Fargus | # 45 | 2009-11-24, 09:39 | Report

I can see why people are frustrated but they really should be venting at their credit card companies for declining authorisation rather than checking prior to checking with the end client. Reading the posts it does seem to be the usual candidates for issues (CC companies). There is a mechanism for communicating with etailers that an authorisation is pending but often credit card companies fail to use it and send a declined instead.

The Following 3 Users Say Thank You to Fargus For This Useful Post:
att, jjx, w00t

hass | # 46 | 2009-11-24, 09:41 | Report

I used my HSBC card and unfortunately my order with 2 discount codes got cancelled. Seems HSBC thought it may have been a fraudulent transaction.

Checked on twitter and there are a dozen or so people affected there too.

chrisp7 | # 47 | 2009-11-24, 09:43 | Report

Originally Posted by custard View Post

Just completed the Watchdog form and await the details. Might be worthwhile for others to do so:

http://www.bbc.co.uk/watchdog/gotastory/

Isnt this slightly pathetic. Call them up and speak to them about reapplying the discount codes.

The Following User Says Thank You to chrisp7 For This Useful Post:
jjx

custard | # 48 | 2009-11-24, 09:46 | Report

Originally Posted by Fargus View Post

I can see why people are frustrated but they really should be venting at their credit card companies for declining authorisation rather than checking prior to checking with the end client. Reading the posts it does seem to be the usual candidates for issues (CC companies). There is a mechanism for communicating with etailers that an authorisation is pending but often credit card companies fail to use it and send a declined instead.

TBH I think it is both the C/C company and Nokia. How can Nokia cancel an order in good faith just becuase payment has been declined?

The order should still be open and they should ask how I am going to pay for it. It is a form of contract that has been entered into.

The Following User Says Thank You to custard For This Useful Post:
jjx

custard | # 49 | 2009-11-24, 09:47 | Report

Originally Posted by chrisp7 View Post

Isnt this slightly pathetic. Call them up and speak to them about reapplying the discount codes.

Do you not think that was the first port of call? Nokia are refusing to honour the discounted price

The Following User Says Thank You to custard For This Useful Post:
jjx

Fargus | # 50 | 2009-11-24, 09:54 | Report

Originally Posted by custard View Post

TBH I think it is both the C/C company and Nokia. How can Nokia cancel an order in good faith just becuase payment has been declined?

The order should still be open and they should ask how I am going to pay for it. It is a form of contract that has been entered into.

There are several codes that can be returned including one to indicate fraud. To be honest I know it would help if Nokia picked up the shortfall generated by the CC companies but because customers don't ***** about it to them or let them off the hook they continue with crap service.

I agree it's unsporting of Nokia not to allow you to continue with the order but if they have an indication back from the CC company that it is fraud they aren't likely to be overly helpful.

Regarding contract, technically the contract is that you will pay for something and they will supply. If payment is refused then the contract is broken. Not exactly fair but understandable.

I would suggest asking to talk to a supervisor rather than the first person that answers the call. Explain calmly why you feel you are caught in the middle through no fault of your own. If there is a way to do it most people are reasonable when presented with a rationale arguement.

Last edited by Fargus; 2009-11-24 at 09:58. Reason: Addition

The Following 2 Users Say Thank You to Fargus For This Useful Post:
att, jjx