stayloa | # 221 | 2009-11-26, 13:59 | Report

@stamenkd

Under distance selling regulations, you can return the phone within 7 days without reason but it would have to have been unused. You could then get a different phone on the existing contract.

If you put the SIM in though, you've activated the contract - and under their returns policy, you have 7 days to cancel the contract, but you can not do this if you've used the SIM at all...

After the 7 day window (for faults), you deal direct with Nokia. This isn't usually a bad process, but its NO Apple! You take it to a repair centre or Nokia approved store (my local Vodafone store is one of these and many Carphone Warehouses are). They will send the phone back to Nokia for you and have it repaired or replaced if needs be. This isn't a bad experience - done it several times with my N73 and once with my N96. They have a good turnaround time. Problem is, with a shortage of N900's at the moment, you'd probably have a long wait to get a replacement!

Alex Atkin UK | # 222 | 2009-11-26, 14:00 | Report

I was always under the impression that merely means if you put in your NEW SIM card, as once it connects to the network that counts as confirming your contract.

Personally I will not be using the MPD provided SIM card immediately, instead sticking my O2 SIM card in.

thiswayup | # 223 | 2009-11-26, 14:11 | Report

Good thinking Batman.

If you return a phone to a repair centre do you get a temp loan one in return? (I Know off thread but.........)

stayloa | # 224 | 2009-11-26, 14:27 | Report

I'm afraid you don't, but depending on who runs the shop you give it in to, you can rent a temporary phone. I got given a very sexy looking 1210or some such number in return for a £50 deposit at Carphone Warehouse in Nottingham when my N73 went off. It could essentially make calls and text. That was is. Better than no phone though right?

erayzer | # 225 | 2009-11-26, 14:29 | Report

Not sure about how this return within 7 days to mpd or for faults to nokia after this period is right .if for instance the mic was faulty then one would say that it was not fit for purpose ie what good is a phone with no mic and you should reasonably expect a new handset rather than a repair and as the contract of sale is with mpd and not nokia it should be there responsibility. I mean if i brought a sony telly from curry's and it was faulty i would be dealing with curry's not sony.

Dexter1759 | # 226 | 2009-11-26, 14:34 | Report

You, sir, are a genius!

nirave | # 227 | 2009-11-26, 14:35 | Report

MPD thing about refunds is not to do with the phone... its to do with the SIM being used

davedickson | # 228 | 2009-11-26, 14:57 | Report

2nd of October me too anyway of knowing how far down the list we actually are? And your right i'm getting a little worried about all the issues, but if we wanted something proven we would have brought iPhones!

noobmonkey | # 229 | 2009-11-26, 15:15 | Report

Very good idea, will chuck my work voda sim in it first to check it actually works - thanks for the info - can't beleive i didnt think of that!!

stayloa | # 230 | 2009-11-26, 15:39 | Report

My apologies - you are indeed correct. Having to send it back to Nokia would apply if something happens to the phone that could arguably have been your own fault but is still covered under warranty e.g. the middle button fell off my N73. Can't really say that's not fit for purpose as it was 18months old and likely, but they fixed it anyway. It coming knackered is indeed not fit for purpose...

Still - the chance of MPD actually organising a replacement for you... slim to none based on current experiences with them! Think I'll still go with the Nokia route!