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Milhouse is offline Milhouse
2007-03-13 , 15:45
Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#41
Originally Posted by richie View Post
I'd take off the stylus, battery, memory cards and just send the device. they should have enough stylus, batteries etc to do what they need to. Though I've got no experience with Nokia repairs.

I did have a Sony camera that had a fault and Sony asked to just return the camera minus battery and accessories. When fixed it was returned with a new li-ion battery!

Rich
I was planning to send just the device and a fully charged battery... tempted to not send the battery now!
 
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Texrat is offline Texrat
2007-03-13 , 15:51
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#42
Just send the essential device, no parts at all. Those are the RMA instructions in every electronic device I've checked.
 
Milhouse is offline Milhouse
2007-03-13 , 16:19
Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#43
Just the device it is then - many thanks Rich & Texrat.
 
9a6or is offline 9a6or
2007-03-13 , 17:15
Posts: 177 | Thanked: 4 times | Joined on Apr 2006 @ Wirral, UK
#44
Hmmm... Nokia collected my N770 yesterday (replacement of cracked plastic near mic). I included the unit with battery and cover, plus the sliding case, minus the stylus. My thinking was to protect the unit in transit and to make life easier for them, ie. to be able to do the repair and test the device as quickly as possible.

I hope I'll get everything back...

Advice on what has to be sent in for repair should really be a sticky item or go into a FAQ.
 
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Texrat is offline Texrat
2007-03-13 , 17:18
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#45
I made the mistake of shipping a monitor back for replacement with its stand-- new monitor arrived sans stand. But they sent me one after I asked.
 
gammer is offline gammer
2007-03-17 , 21:03
Posts: 204 | Thanked: 15 times | Joined on Jan 2007 @ Berlin, Germany
#46
As many others, I also experience a reduced responsiveness of the screen at the right side. Today I observed that after a few minutes the temperature of the screen becomes much higher on the right side than on the left. Somebody here remarked that the responsiveness definitely depends on the temperature and that the software takes the temperature into account when computing the pressure of taps. Now I wonder whether this is the cause of the problem - in this case firmware could fix this hypothetical design error.
 
richie is offline richie
2007-03-19 , 19:42
Posts: 286 | Thanked: 259 times | Joined on Jan 2006 @ Cambridge, England
#47
Originally Posted by gammer View Post
As many others, I also experience a reduced responsiveness of the screen at the right side. Today I observed that after a few minutes the temperature of the screen becomes much higher on the right side than on the left. Somebody here remarked that the responsiveness definitely depends on the temperature and that the software takes the temperature into account when computing the pressure of taps. Now I wonder whether this is the cause of the problem - in this case firmware could fix this hypothetical design error.
I think the backlight is on the right, so probably it would be warmer than the left. Though if temperature from the backlight is excessive maybe that is the cause? You could test this by making sure screen tap sounds are on, switching off the backlight and testing the screen from a cold start.

Rich
 
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Texrat is offline Texrat
2007-03-19 , 23:31
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#48
Backlight emitters are definitely on the right. I suggested in another post that they are a possible culprit.
 
gammer is offline gammer
2007-03-20 , 00:20
Posts: 204 | Thanked: 15 times | Joined on Jan 2007 @ Berlin, Germany
#49
The experiment as suggested by richie seems to falsify the temperature theory. Still problems after (really cold boot and wtith minimized backlight (although this is not a serious effect in my case).
 
dunsun is offline dunsun
2007-04-03 , 14:19
Posts: 24 | Thanked: 1 time | Joined on Mar 2007
#50
I have got the same problem. The whole right part of the screen is very less sensitive then the rest of the screen !!
Any suggestions (new firmware, repair) ?
 
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