There's a business opportunity here for anyone who can do nokia's customer sales and support for them.
Judging from what I've seen on this forum/my own personal experience in trying to give them money/google, Nokia needs to outsource this part of their business ASAP.
There's a business opportunity here for anyone who can do nokia's customer sales and support for them.
Judging from what I've seen on this forum/my own personal experience in trying to give them money/google, Nokia needs to outsource this part of their business ASAP.
Although I am really mad with all this Nokia's deal, I feel sorry for those folks who answer the phones on the other end. It's not their fault. They just follow the protocol. Somebody higher in Nokia ladder need a real and hard kick in the ***. ASAP.
I'm almost tempted to try my hand at ordering through NokiaUSA and canceling my order at Amazon:
Pros:
- get phone faster
Cons:
- pay more (starting price is higher than Amazon's, even with NokiaUSA's holiday sale, have to pay tax in California w/Nokia, might NOT qualify for rebate if you believe what some CS rep in the Philippines says)
- likely have to spend hours on the phone with Nokia and my bank to get the order to go through (need to ship the phone to my office v. the billing address), likely increasing my stress to an uncomfortably dangerous level
- Amazon has a 30 day return policy and Nokia's is unclear; searching for "return" on NokiaUSA's website brings up a link to a "return policy" on the N-Gage website:
6. Exchange and Refund Policies
6.1. Any Content purchased over the Sales Channels may be returned, exchanged or refunded in accordance with the applicable local legislation, as and where applicable. To the fullest extent permitted by applicable local legislation (including any local legislation in relation to right of withdrawal for distance contracts), there shall be no refunds for Content purchased where by reason of its nature, it can not be returned to Nokia; or where You have already downloaded and installed Content or activation codes.
6.2 Please note that Nokia will only process returns and/or refunds for Content the total amount of which is above the monetary limit stipulated in the applicable local legislation.
6.3 In case of technical problems in downloading or installing the activation codes, please review the self-help section on the Site before contacting us. Contact details and methods by country are listed in the Support section of the Site. When contacting us state the problem and provide the order number noted on the Order Confirmation or Receipt.
WTF?!
Besides, I'm leaving town for a week on Monday 12/7, and even if I received the phone before then, I would not have the time on this trip to "play with" or properly evaluate it.
Guess I'll just stay with Amazon and hope for the best. What an embarrassing launch of a new product; an indefensible way to treat your customers, IMO.
I wish I could keep my order with Amazon and NewEggs. When I saw Nokia offering N800 in stock I was stupid enough to cancel those orders and as a result got screwed with Nokia Online Store.
Although few other folks got lucky getting their phones from the same source.
You never know...
This company needs to get it's act together, or just get out of the US market.
I agree. And I understand that bad things may happen with any company - but the way Nokia is resolving is so horrible.
I can't believe this is Nokia. Not even the worst Seller from EBay would be so bad. Nor they would treat their Customer back in Finland.
Shame on Nokia in USA! Can't sell on US market - get the heck out.
I suggest that everyone shoot an e-mail to tips@consumerist.com and refer them back to this thread to make sure this issue would be given proper attention.
There's a business opportunity here for anyone who can do nokia's customer sales and support for them.
Judging from what I've seen on this forum/my own personal experience in trying to give them money/google, Nokia needs to outsource this part of their business ASAP.
It is already outsourced. Their online retailing is done via BrightPoint, the bunch off idiots who sold me, and the original poster our phones. Brightpoint is no shining beacon of commerce, and is a reason that i think Nokia SHOULDNT outsource.
Hello guys. I just got an update .... mine is shipped will get it tomorrow. For guys who get an in progress update... just wait it will change to shipped the same day or next day at the least.
