Mobile Phones Direct N900 Customers - Page 63 - maemo.org

askarir | # 621 | 2009-12-01, 11:12 | Report

Originally Posted by dreadnought View Post

Jesus H Christ. What a company....BTW, does anyone have a link where CPW say they are going to have it in stock soon? I can't find it anywhere.

http://www.carphonewarehouse.com/new...oon/nokia-n900
Expected
December 2009
Expected date is subject to change without notice

That's all I can find, doesn't sound like cast iron guarantee either.

Dexter1759 | # 622 | 2009-12-01, 11:13 | Report

Between Nokia & MPD this has got to the, not only, the worst phone launch ever, but quite possibly the worst product launch (electronic) ever! As with most people, I just want the damn phone know, I'm away all next week and would love to have my new phone to play with whilst I have time to kill in the evenings.

edgedemon | # 623 | 2009-12-01, 11:15 | Report

This is probably the last straw for me.
Im not jumping ship, I want an n900, but maybe MPD is not the best route now.
Im going to go to the NFS later today and talk to Jon and see what the best route is now and will post back...

Too hacked off to mention

SHR3WD | # 624 | 2009-12-01, 11:15 | Report

That does it! If i don't get a shipping mail before Friday evening I'm canceling my order, MPD can lick my ****s.
I'll wait for CPW then, even if they're gonna get it in Jan. At least I'll be sure about quality customer service.

The Following User Says Thank You to SHR3WD For This Useful Post:
stamenkd

ninjaboxergirl | # 625 | 2009-12-01, 11:20 | Report

Originally Posted by stamenkd View Post

That is good news. I can see on CPW's page that they expect to have it in stock in December and they do contracts too. So I hope someone from MPD is reading this because if I don't see my device this week I'll be cancelling my order and will *gladly* wait a week or so longer if I have to and go with CPW and have the pleasure of not giving MPD my business.
The only good thing to come out of this fiasco is that people like me, new punters looking for a phone, will do a google on MPD if they haven't bought from them before and want to check out if they're reputable. Those people will find these 55 odd pages of p*ssed off customers and may decide not to go with them

Sorry- where? I can't find it on their website.

(edit) ahh found it thanks to link earlier.. but notice the bit where it says:
Expected
December 2009
Expected date is subject to change without notice

LOL

Last edited by ninjaboxergirl; 2009-12-01 at 11:22. Reason: Edit

stamenkd | # 626 | 2009-12-01, 11:22 | Report

Originally Posted by ninjaboxergirl View Post

Sorry- where? I can't find it on their website.

http://www.carphonewarehouse.com/new...oon/nokia-n900

The Following 2 Users Say Thank You to stamenkd For This Useful Post:
dreadnought, ninjaboxergirl

crayfish | # 627 | 2009-12-01, 11:24 | Report

Email sent FAO Karl Borges/Managing Director - I won't hold my breath on a response!....

FAO Managing Director, Mobile Phones Direct Limited.

Hi,

The last (and only) email I have received from MPD regarding pre-orders of n900 handsets stated delivery this week. I understand that you are probably swamped with requests regarding delivery right now and I understand that Nokia's dispatch delays are out of your control, however the overwhelming number of support requests you are fielding is purely due to the non-communication and mis-information coming from your support department.

I would advise you to review this forum thread on the Maemo Forums, http://talk.maemo.org/showthread.php?t=34964 - MPD support staff, as well as being curt and short with customers are clearly giving out differing information (1-2 days, 1-2 weeks, "no idea"...etc). The amount of mis-information and difficulty that customers have getting through to someone for a clear answer is staggering, and is seriously harming your businesses reputation on a very public forum.

Your website still states "Delivery during late November", which is clearly not the case now, and your assurances of exclusivity have been seriously called into question over the last few days.

For everyones sake, including your own, please take a more proactive approach to keeping your customers informed - since a large number of them appear to be on the Maemo forum, I would suggest that someone who has all the facts subscribes to that thread and keeps users informed - alternatively send out *regular* email updates and ensure that your staff who answer the phones and the webchat have the correct information to hand.

This should help pacify the mass of angry consumers and ease the level of support requests that you are having to field at present and stop further damaging stories about MPD customer service.

The Following 5 Users Say Thank You to crayfish For This Useful Post:
Dexter1759, jaark, lowrider786, philh, stayloa

Dexter1759 | # 628 | 2009-12-01, 11:27 | Report

Originally Posted by crayfish View Post

Email sent FAO Karl Borges/Managing Director - I won't hold my breath on a response!....

FAO Managing Director, Mobile Phones Direct Limited.

Hi,

The last (and only) email I have received from MPD regarding pre-orders of n900 handsets stated delivery this week. I understand that you are probably swamped with requests regarding delivery right now and I understand that Nokia's dispatch delays are out of your control, however the overwhelming number of support requests you are fielding is purely due to the non-communication and mis-information coming from your support department.

I would advise you to review this forum thread on the Maemo Forums, http://talk.maemo.org/showthread.php?t=34964 - MPD support staff, as well as being curt and short with customers are clearly giving out differing information (1-2 days, 1-2 weeks, "no idea"...etc). The amount of mis-information and difficulty that customers have getting through to someone for a clear answer is staggering, and is seriously harming your businesses reputation on a very public forum.

Your website still states "Delivery during late November", which is clearly not the case now, and your assurances of exclusivity have been seriously called into question over the last few days.

For everyones sake, including your own, please take a more proactive approach to keeping your customers informed - since a large number of them appear to be on the Maemo forum, I would suggest that someone who has all the facts subscribes to that thread and keeps users informed - alternatively send out *regular* email updates and ensure that your staff who answer the phones and the webchat have the correct information to hand.

This should help pacify the mass of angry consumers and ease the level of support requests that you are having to field at present and stop further damaging stories about MPD customer service.

Nice email, but if you sent that to the standard webshop email I doubt it'll ever be seen by him

stayloa | # 629 | 2009-12-01, 11:36 | Report

Originally Posted by Dexter1759 View Post

Nice email, but if you sent that to the standard webshop email I doubt it'll ever be seen by him

Maybe send it to him on facebook instead?! Lol.

The Following User Says Thank You to stayloa For This Useful Post:
evad

evad | # 630 | 2009-12-01, 11:37 | Report

Originally Posted by stayloa View Post

Maybe send it to him on facebook instead?! Lol.

Seriously, I'd do that.