Just the facts for the record:
Ordered online: Sept 12
Number of routine successive pre-auth holds until Nov 11: approx 6-7
Number of pre-auth holds in this period that bank rejected: 0
Date I called to initiate re-order process: Nov 11
Time spent talking to reps since then: approx 10 hrs
Time spent sitting on hold in same period: approx 8 hours
Time spent unable to use phone or be away from phone waiting for call backs: approx 7 hours
Number of call back promises: 5
Number of actual call backs: 2
Number of re-order attempts: 4 over three weeks
Times when phone rep explained that bank had rejected my card: 12++
(i.e. several times per re-order attempt)
Times when the bank actually rejected a pre-auth hold: 0
Total cost promised and confirmed by phone rep in most recent re-order attempt: $525
Actual pre-authorization hold that appeared two minutes later: $627
Total of useless, week-long, uncancellable pre-auth holds on my account at present: $1152
Number of successful re-order attempts in 21 days: 0
im having a weird problem. I cant log into my nokia it says my user does not exist, and when i click on user/pass recovery it say my email is not in there database? Has my order been canceled and account deleted? I dont know whats going on. I havent recieved a cancelation email. Has anyone else had this problem?
Try password "newaccount". shop.nokia.co.uk tends to revert the password to that from time to time with no apparent pattern.
, the status remains " In progress" 