This is exactly the kind of news we need! Although MPD's plans never go well...!
Personally, I feel sorry for the MPD staff - its not their fault that their company can't communicate to them/their customers. They just took the brunt of all our annoyances... Although there were of course some staff members that needed some customer service training, but you get that in a lot of places.
I'll have someone at home off work tomorrow to receive it if it does ship today. What a great weekend present it would be! I may see if I can get home at lunch time and take it back to work...hmmm!
Amen to that.
When I worked at a local ISP I BADLY needed training but they were completely useless. They would have group meetings for training and ask "what do you need to know?", well if I knew that I wouldn't NEED training would I!?
I was dealing with phone calls/tickets every day not knowing if it was a subject I should have known and be able to respond to, or something outside of what customer support was supposed to be providing. In the end they got rid of me as I could not fob people off the phone quick enough when they demanded to see a manager and our policy was not to do so (which I believe is illegal actually).
All in all, it was aweful as I always consider myself a fairly knowledgeable guy, but if you work somewhere with poor training - there is not a lot you can do about it.
just thought i'd let you all know, i just cancelled my order as im sick of MPD and dont want to be associated with them. Dont get me wrong, i still REALLY REALLY REALLY want an n900, im just too proud to give them my money. (might move one of you up the que you never know)
i was also cheeky and ask for you guys.. they confirmed to me that many of you will recieve this tomorrow as they will be sent today (just thought i'd ask for you guys)
I never understand people who cancel because they are "too proud".
The problems I have had with companies, if I were that proud I wouldn't own anything. Roughly 99% of businesses are garbage, or at least doing something morally wrong. But its silly to cut off your nose to spite your face, you just have to live with it or go live in a cave away from capitalist society.
