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    Mobile Phones Direct N900 Customers

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    noobmonkey | # 2001 | 2009-12-04, 16:20 | Report

    Originally Posted by slate8 View Post
    Just spoke to the Guildford store (as that is my closest) and they said they have about 90 N900 orders to process. The chap on the phone couldn't say if my order was going to be done soon as all the orders are on paper and there is a big pile of them.

    It gets better.

    Then he said they process about ten a day and it should go out... ..."sometime within the next nine days"!!!

    Yes. Nine.

    I think I might die of no N900itus by then

    hmmm small store? but that doesnt sound right.... i know it's hard to believe them at the best of times, but that sounds odd....
    Call em tomorrow and ask the same question, see what you get

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    cardiff-blues | # 2002 | 2009-12-04, 16:22 | Report

    Originally Posted by noobmonkey View Post
    yeah i have my device, and mine still says ready for despatch - so don't take too much into their status's
    Cheers noobmonkey

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    noobmonkey

     
    stayloa | # 2003 | 2009-12-04, 16:22 | Report

    Originally Posted by slate8 View Post
    Just spoke to the Guildford store (as that is my closest) and they said they have about 90 N900 orders to process. The chap on the phone couldn't say if my order was going to be done soon as all the orders are on paper and there is a big pile of them.

    It gets better.

    Then he said they process about ten a day and it should go out... ..."sometime within the next nine days"!!!

    Yes. Nine.

    I think I might die of no N900itus by then
    That's ridiculous!! 10 a day as well? That's pretty damn slow... surely they can manage more than just over ONE an hour... and surely there's more than 1 person doing them?! Lol...

    At least Banbury said they'd actually send mine out today! Guessing that as they called me, they were processing me at that moment in time...That goes against all their previous emails too about "5 working days"...

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    Snaps | # 2004 | 2009-12-04, 16:23 | Report

    Originally Posted by Snaps View Post
    guys those who ported over the number from their previous phone supplier, did you:

    a) get a message from Voda/T mobile BEFORE you received ur phone
    b) Had this on their confirmation email:

    New Mobile Number: $$$SMARTLIFT_PARAM_MOBILE_NUMBER$$$
    Handset IMEI Number: $$$SMARTLIFT_PARAM_IMEI_NUMBER$$$
    New SIM Number: $$$SMARTLIFT_PARAM_SIM_NUMBER$$$

    Or did it say "PAC Number is..." or "Current number is..."????
    can anyone help??

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    slate8 | # 2005 | 2009-12-04, 16:23 | Report

    Originally Posted by noobmonkey View Post
    hmmm small store? but that doesnt sound right.... i know it's hard to believe them at the best of times, but that sounds odd....
    Call em tomorrow and ask the same question, see what you get
    Yeah, will give them a buzz. It is a fairly small store yes, but not as small as the Basingstoke one; that one was built in a cupboard!

    Will post back if I get any more info.

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    SHR3WD | # 2006 | 2009-12-04, 16:25 | Report

    Does MPD call at the stage of Pending stock or Ready for dispatch? has someone had a call after status being ready for dispatch?

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    NotTheMessiah | # 2007 | 2009-12-04, 16:25 | Report

    Originally Posted by
    Originally Posted by slate8
    Just spoke to the Guildford store (as that is my closest) and they said they have about 90 N900 orders to process. The chap on the phone couldn't say if my order was going to be done soon as all the orders are on paper and there is a big pile of them.

    It gets better.

    Then he said they process about ten a day and it should go out... ..."sometime within the next nine days"!!!

    Yes. Nine.

    I think I might die of no N900itus by then
    Report them to head office. their regonal manager will lay the smack down on them since its been promised 5 workings days.

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    noobmonkey | # 2008 | 2009-12-04, 16:26 | Report

    Originally Posted by Snaps View Post
    can anyone help??
    i think you may be the first to receive it with a swapover? -if not, hunt back through this post, and message anyone who has received the device and mentioned they are porting numbers. They may all be busy on their devices - so i'd expect a reply later. Don't panic tho

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    Alex Atkin UK | # 2009 | 2009-12-04, 16:27 | Report

    Originally Posted by NotTheMessiah View Post
    Report them to head office. their regonal manager will lay the smack down on them since its been promised 5 workings days.
    I just think its disgusting we pay for next-day delivery but they do not appear to be rushing to get them in the damn post.

    You pay for next-day delivery you do not expect them to twiddle their thumbs for days.

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    NotTheMessiah | # 2010 | 2009-12-04, 16:29 | Report

    Originally Posted by Alex Atkin UK View Post
    I just think its disgusting we pay for next-day delivery but they do not appear to be rushing to get them in the damn post.

    You pay for next-day delivery you do not expect them to twiddle their thumbs for days.
    It's probably poor management.
    Manager at the store not able to motivate staff=staff dont give a crap=work doesnt get done

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