Returned N900 still broken! - Page 2 - maemo.org

jaysire | # 11 | 2009-12-21, 23:28 | Report

Originally Posted by Duffer View Post

I'm pretty angry!!
I sent my N900 for repair with the broken microphone problem as early adopters will be familiar with.
Looks like it's sent back untouched, pretty disgraceful.
I give up.

You haven't tried the FM tuner application, have you? Some earlier versions fusked with the mic (muted it when you turned off the app). You've probably seen reports of that on here, though.

pwannell | # 12 | 2009-12-21, 23:43 | Report

I am amazed, I have to admit I was exceptionally impressed with UK Nokia customer service, basically I had finger prints on my phone when I opened the box and it appeard that the right of the keyboard had been scratched which I obviously was not too impressed with it......phoned customer service and within minutes the helpful lady had said that she would email an RMA and that I should send the phone back immediately. I sent the phone back the next day within 2 days they had the phone, authorised a replacement and had despatched the phone within another day. It was then just 3 day shipping time and I had the phone again. Very good and I am a VERY VERY happy bunny now I have her back

PhilE | # 13 | 2009-12-22, 00:29 | Report

So after 5 days, you finally received the item you paid for in the first place???!!! Even as a self confessed Nokia fanboi, I have to say I find that absolutely disgraceful. I'd be looking for some sort of recompense for the inconvenience, maybe a nice SDHC card, spare battery, or at the very least a refund of all shipping charges.

I had to have my first N900 replaced, but since it cost me nothing in the first place (upgrade to existing contract with Vodafone UK which expired at the end of October) I wasn't overly bothered about making a fuss, especially since the staff at the Nokia store were genuinely apologetic. If I'd paid top dollar for a SIM-free device though, I'd be absolutely livid.

spunko2010 | # 14 | 2009-12-22, 00:52 | Report

Honestly if that was me I'd ring up my credit card company and do a chargeback and just keep the thing, flog it on eBay as faulty for £200 and then go out and buy any non-Nokia device.

pwannell | # 15 | 2009-12-22, 09:42 | Report

fair dos, maybe i'm too forgiving. What I don't get though is how badly these other people are being treated over a faulty mic, they should also just be given a replacement unit. :S

Alex Atkin UK | # 16 | 2009-12-22, 10:23 | Report

Originally Posted by spunko2010 View Post

Honestly if that was me I'd ring up my credit card company and do a chargeback and just keep the thing, flog it on eBay as faulty for £200 and then go out and buy any non-Nokia device.

I'm pretty sure if you do a chargeback because its "not fit for purpose" you would HAVE to send it back. Keeping it would be theft.

ninjaboxergirl | # 17 | 2009-12-22, 10:27 | Report

Originally Posted by Footballdt23 View Post

Thats not good, i would demand a replacement instead of fixing it as you have been without the phone since you got it basically all they sent you was a very expensive vibrator which is rediculous.

Seriously stay on the phone until you get a brand new one they have a duty to replace it under warrenty especially as they have failed to fix it

I would second that. That's appauling. these things are brand new out of the factory. you should demand a new one.

Fargus | # 18 | 2009-12-22, 10:40 | Report

Originally Posted by ninjaboxergirl View Post

I would second that. That's appauling. these things are brand new out of the factory. you should demand a new one.

Well in the UK there is the Sale of Goods Act. You are legal able to demand a refund, not a replacement. Once you have accepted repair as an alternate you surrender that right and have to go along the repair route. Daft I know but then it's UK law so common sense is rarely applied. The section of interest is under the term 'fit for purpose'.

Ads | # 19 | 2009-12-22, 12:54 | Report

Part of the sale of goods act also states that the repair or replacement must be carried out within a reasonable time frame - something which I'm assuming could be read to suit whoever. Fargus - any idea what could be seen as a reasonable timeframe?

I've just contacted the repair place about my N900 (mic problem) - apparently the date they received it seems to move along so that it is still within their 10 day repair time - but still no update as to if they are actually doing anything. I wouldn't mind so much if I suddenly receive it fixed, but I seriously doubt I'll receive anything for a while, what with the holidays - and then, who knows if it'll be fixed.

Nokia have exceeded the time they originally told me - but I doubt there is much that can be done about that

Oh well, here's to waiting some more.

Ads | # 20 | 2009-12-22, 13:16 | Report

Originally Posted by Fargus View Post

Once you have accepted repair as an alternate you surrender that right and have to go along the repair route. Daft I know but then it's UK law so common sense is rarely applied. The section of interest is under the term 'fit for purpose'.

I had a bit of a dig about with this and you don't actually surrender your right - which I thought is good for people to know.

From some consumer rights guide (http://www.berr.gov.uk/files/file25486.pdf)...

Code:

It is important to note that, within the
reasonable period after the sale (see
"Remedies" on page 4 and "Rejection of
Goods" on page 11), buyers (both
consumers and business buyers) do not
lose their right to reject the goods/require
their money back merely by agreeing to let
the retailer try to repair them. This is made
clear by s.35(6) of the Sale of Goods Act.

Thanks for the info though Fargus - it let me look into it more.
So I'll see what happens next, but if it gets too bothersome, I might just pursue my money back. You never know - in my circumstance, they might well be behind because people are on leave around xmas, and then I'll get a fully repaired unit back very soon...

Last edited by Ads; 2009-12-22 at 13:22.

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