Duffer | # 21 | 2009-12-22, 19:57 | Report

I talked to Erin today on the Nokia UK helpline, I was offered a refund or replacement (RMA)

Despite all the trouble and wasted time I like the device and especially the community so took the replacement option, god knows how long it will take to arrive though!

MaemoCurmudgeon | # 22 | 2009-12-22, 20:09 | Report

Well they mosy likely tested the device the way a hardware facility would...with diagnostic tools.... not by using it. So most likely the mic functions at an electronic level - but if you don't have software interfacing with the hardware properly you will have a "defective" mic. Investigate this as a software problem.

Duffer | # 23 | 2009-12-23, 07:22 | Report

MaemoCurmudgeon,

Well if it was a software fault it was a software fault out of the box, and not user based. Nor is the user able to fix it, not this user anyway.

I flashed it (& the eMMC with vanilla content) to correct software problems to no avail.

mysticrokks | # 24 | 2009-12-23, 08:46 | Report

what has happened mate- is they sent you a new one with the same defect

Duffer | # 25 | 2009-12-23, 09:00 | Report

The phone I received back had the same IMEI number, so that is unlikely?

mysticrokks | # 26 | 2009-12-23, 10:37 | Report

ok well there are muppets then , unlucky..

Venomrush | # 27 | 2009-12-23, 10:39 | Report

Get full refund then go to retail store and buy the replacement.