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    Nokia's policy on whether changing the N900 firmware violates warranty

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    cpitchford | # 11 | 2009-12-28, 00:53 | Report

    That is true.. perhaps it refers to only the hardware revision.. but there are definitely multiple product codes, in the traditional sense:

    0582648: RX-51 Belgium
    0584571: RX-51 Croatia Makedonia
    0584572: RX-51 Czech
    0591362: RX-51 Estonia
    0574180: RX-51 France
    0574383: RX-51 Germany
    0591474: RX-51 Hungary
    0574385: RX-51 Italy
    0583516: RX-51 Light Swap
    0582647: RX-51 MENA
    0585168: RX-51 Montenegro Greece
    0582645: RX-51 Netherlands
    0582644: RX-51 Poland
    0574386: RX-51 Russia
    0574179: RX-51 Scandinavia Finland Sweden
    0587236: RX-51 Scandinavia Norway Denmark
    0584570: RX-51 Slovakia
    0574384: RX-51 Spain Portugal
    0584598: RX-51 Swap
    0587813: RX-51 Swap France
    0587810: RX-51 Swap Russia
    0587812: RX-51 Swap USA
    0560826: RX-51 UK Ireland
    0580952: RX-51 USA
    0593611: UK CV

    but unlike regular Nokia's there aren't unique firmware versions for each..

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    GeneralAntilles | # 12 | 2009-12-28, 01:31 | Report

    Originally Posted by cpitchford View Post
    That is true.. perhaps it refers to only the hardware revision.. but there are definitely multiple product codes, in the traditional sense:
    The HW revision tells you the build version of the hardware, I don't know where the product code is stored.

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    Slick | # 13 | 2009-12-29, 11:47 | Report

    I would find it strange because on nokia's official forum flashing the device is being used as remedies to a host of problems for instance

    http://discussions.nokiausa.com/disc...thread.id=1289

    Am I missing something ? I hope I haven't misunderstood something, if I have let me know I want to be clear on something that can invalidate my warranty. Thanks

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    cpitchford | # 14 | 2009-12-29, 11:55 | Report

    That's the problem!! I wrote the solution for that thread and a similar thread (that didn't involve R&D mode) was deleted because of a "debranding / warranty issue"!!

    If using Nokia's own tools to get a device up and running again is a bad thing for the warranty, they REALLY need to let people know otherwise those trying to help could just be making it worse for people!

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    Ghostface | # 15 | 2009-12-29, 16:25 | Report

    Ok let me make this clear.

    Reflashing your N900 will NOT void warranty - especially not if you use nokia tools and nokia firmware.

    It would be ridiculous from Nokia, providing you with the tools, the firmware, and a handset build on opensource technology, and then telling you you are not allowed to reflash or mess around with it.

    This is not your regular mobilephone, the default rules do not apply here.
    This is Linux - you don't get f*cked for hacking/messing/reflashing it - that's what you are supposed to do, and it's encouraged my nokia.

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    bsving | # 16 | 2009-12-29, 16:47 | Report

    Originally Posted by Ghostface View Post
    Ok let me make this clear.

    Reflashing your N900 will NOT void warranty - especially not if you use nokia tools and nokia firmware.

    It would be ridiculous from Nokia, providing you with the tools, the firmware, and a handset build on opensource technology, and then telling you you are not allowed to reflash or mess around with it.

    This is not your regular mobilephone, the default rules do not apply here.
    This is Linux - you don't get f*cked for hacking/messing/reflashing it - that's what you are supposed to do, and it's encouraged my nokia.
    Well, having read the warranty statement following the phone, it states three things (among other things).

    1. Changig or removing the IMEI number may void warranty, if Nokia decides so for each individual case.
    2. Using the device together with software (from Nokia) in a way it is not supposed to be used, is not covered by the warranty.
    3. Using the device with software not from Nokia, is not covered by the warranty.

    So, there it is. If this site is not "Nokia" then the warranty will not cover any damages resulting from installing apps here.

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    DaveP1 | # 17 | 2009-12-29, 18:47 | Report

    Originally Posted by bsving View Post
    3. Using the device with software not from Nokia, is not covered by the warranty.
    So, basically, for all the talk about openness, Nokia isn't going to support you any more than Apple supports jailbroken iPhones or carriers support Android users who have gotten root.

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    ossipena | # 18 | 2009-12-29, 18:58 | Report

    Originally Posted by DaveP1 View Post
    So, basically, for all the talk about openness, Nokia isn't going to support you any more than Apple supports jailbroken iPhones or carriers support Android users who have gotten root.
    wrong. nokia won't lock rootsh and remove terminal with every fw update...

    nokia just can't take responsibility about a code from other sources. why should it take? how easy is it to brick your device for real? i mean that one could get it to state where it won't even boot to flashing mode...

    haven't succeeded with my n800 even though I've installed about every alternative OS to it that are discussed here....

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    ewan | # 19 | 2009-12-29, 19:11 | Report

    Originally Posted by ossipena View Post
    nokia just can't take responsibility about a code from other sources.
    They should, however, take responsibility for the hardware. A PC manufacturer doesn't invalidate the whole warranty if I install different software, and neither should Nokia.

    Though I rather suspect that they don't, and this really is just down to an ignorant forum monkey.

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    andree | # 20 | 2009-12-29, 20:34 | Report

    I'd say you you have to kick in your brain right now, guys.. It's only logical, that you can't blame nokia, if your mobile sends 1000 sms spam messages in result of you intalling some 3rd party.. You simply can't sue nokia for such events - unlike on symbian, maemo apps aren't currently digitally signed, so it's a little hard to blame anyone really

    You can however surely send N900 to a service, with full warranty, if you only installed a few apps from garage (or elsewhere) - and sometimes after that e.g. display suddenly stops working (even after reflash)..

    I don't think that hardware is easily destroyable by using sw these days (well, maybe except for the flash memory) - and after reflash, nokia'd have hard time determining that the cause of hardware failure is in user-installed software anyway..

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