Unfortunately I've been hit by the weak USB port problem. Only a month after getting the phone it has separated completely from the circuitboard. The device is running fine but no way to charge it up!
I'm trying to find out from Nokia if I can return it to a European repair site for repair or replacement under warranty but so far I've only been directed to a US return address (and incidentally the Nokia web site tells me the device is out of warranty despite only being 1 month old!). I can't believe there isn't an address in Finland at the very least.
I've really enjoyed the device up to now - all other aspects of the machine are great - the O/S, GUI design, hardware features etc but this is realy an achilles heel and has me doubting Nokia's quality control.
okay,my usb is still in place inside the phone...charged lots of times. I do be careful when unpluging though. no problems so far at all. btw mine is from production week 50.
I have only had my N900 for a week (bought from Nokia UK Direct) but the box has a black label, so I don't know which week build it is.
Has anyone had any official response from Nokia on this issue, and whether it was addressed at any point in the production cycle? Or are we all in the same boat?
If the USB connector fixing is as weak as has been suggested, it sounds like a high proportion of us are going to suffer having our expensive toys returned for repair at some stage.
Surely Nokia must have done something - they couldn't continue to sell N900's in knowledge of this weakness surely?
Here's my connector - a clear gap right the way around suggests no bulkhead restraint.
I have only had my N900 for a week (bought from Nokia UK Direct) but the box has a black label, so I don't know which week build it is.
Has anyone had any official response from Nokia on this issue, and whether it was addressed at any point in the production cycle? Or are we all in the same boat?
If the USB connector fixing is as weak as has been suggested, it sounds like a high proportion of us are going to suffer having our expensive toys returned for repair at some stage.
Surely Nokia must have done something - they couldn't continue to sell N900's in knowledge of this weakness surely?
Here's my connector - a clear gap right the way around suggests no bulkhead restraint.
mine looks slightly different from yours with less gap between the connector and the body.
I have now filed down the clips on my USB Charger, and decided to use my old CA-101 cable from my N78 which is much more 'worn in' than the one that came with the N900.
Has anyone had trouble filing the data cable? Both of the teeth on there are pretty much flat and when I compare the data cable to the charger cable (which I filed down too) they look the same in terms of height and size but the data cable still feels a bit "tight." Of course it's no where near as tight as it originally was. The only difference is that the data cable has 2 slightly raised pieces on the top/other side of the usb plug.
I just brought one of these and filed that down to save me having to do the original cables. Just in case mine breaks and Nokia want to see the cables as well. I would rather they were not modded.
Same thing here. After only two weeks, one morning, I removed the charger connector and the microUSB thingie just came out. I took the phone to the official Nokia Care here in North Finland but soon, I got the answer: "our warranty does not cover this, it is BER (Beyond Economical Repair)".
Yeah right. There is obviously something wrong with the connector: take a look at this (sorry if someone has already mentioned this page).
This could be a hilarious thing if it had happened to an inexpensive, say 20 €, equipment. But it's a 600 € phone. And the same thing has happened to a lot of people. So.. Well, you've probably gotten my point already .
Same thing here. After only two weeks, one morning, I removed the charger connector and the microUSB thingie just came out. I took the phone to the official Nokia Care here in North Finland but soon, I got the answer: "our warranty does not cover this, it is BER (Beyond Economical Repair)".
That's ridiculous. In my opinion, you should kick up a fuss about this, complain to whatever the Finland equivalent is of Trading Standards, or consumer rights organisations.
That's ridiculous. In my opinion, you should kick up a fuss about this, complain to whatever the Finland equivalent is of Trading Standards, or consumer rights organisations.
You could imagine my feeling of sheer amazement when I got the phone back to myself. I thought it'd be one of the easiest jobs for a repairman to do: to solder one connector back where it's supposed to be.
I've got a hunch this will eventually become one big piece of news one day. Unfortunately, this will happen to more and more people. If Apple had the same kind of problems with iPhone, it would be one of the biggest news in the woldwide IT media.
I've already sent a relatively angry email to the Finnish Nokia Care and (just in case) also contacted my insurance company. Someone will either fix this phone or get me a new one and I'm not going to be the one who's going to pay as I think I've already paid more than enough for this phone .
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