Think I'm going to start putting comments on their press releases as well so everyone can see!
I am sure you understand this. But given your past post I will point it out to be sure.
While swearing at nokia is acceptable and by some encoraged within this community.
If you plan to draw media coverage to our cause it is important to make all post polite calm and factual.
That aside I feel this is a very good idea and the way forward. It is clearly time to point out that customers have power now.
Posts to reviews on all websites that sell the product would be a good move as well. Alonge the lines of the phone is great but it is such a shame that Nokia is unwilling to support the growing list of users with microUSB damage. Links to news sites and users who have had phones returned unfixed.
This not only draws Nokias retail arm to the anger of custmers. It will raise the issue within google ranking etc.
As you are in the UK. We should keep in contact. The more of us taking this to court together the more chance we have of getting a real reaction.
UK consumers are protected by the Sale of Goods Act for a period of six years. But the retailer is culpable rather than the manufacturer so you need to approach the company that sold you the device.
In the first six months from the purchase date, when you return goods to request a repair or replacement, you don't have to prove that the goods were faulty at the time of sale. There is an assumption that the goods were faulty unless it cane be proved otherwise by the trader. If you choose to ask for a refund rather than a repair or replacement, the onus remains on you to prove that the goods were faulty at the time of sale.
I am not a lawyer so the above comments are only an informed opinion, they do not constitute legal advice. Google will provide you with more information but here is a BBC article which may help.
BTW I just completed a trip across Europe during which my N900 failed to charge (the device said "charging" but didn't), switched timezone incorrectly, and failed to provide any useful GPS guidance. My wife's Nexus One behaved flawlessly throughout. I would very much like to return my N900 even though the power socket hasn't fallen out yet.
.... For the time being I trust that Nokia will resolve this. This can change in a matter of days, depending on what they choose to do with my broken N900![/QUOTE]
My N900 is too new to have this problem, but I did fine a similar one with Sharp Zaurus SL-6000's power switch. Seems the Asian manufacturers want to go cheap and surface solder such moving parts rather than go thru-the-holes. You know, that means having to drill x-number of holes, waste time positioning the various user interactive switches, and then having to physically examine the results for solder bridges and the like. Time wasting, production limiting, profit reductions such as those.
But they seems to have lotsa time to deal with irate consumers! If they deal with them at all......
well just spoke with my repair center and my n900 aint being looked at til tomorrow which is a bit **** they had it since monday if they dont repair it im not gona be a happy bunny
UK consumers are protected by the Sale of Goods Act for a period of six years. But the retailer is culpable rather than the manufacturer so you need to approach the company that sold you the device.
In the first six months from the purchase date, when you return goods to request a repair or replacement, you don't have to prove that the goods were faulty at the time of sale. There is an assumption that the goods were faulty unless it cane be proved otherwise by the trader. If you choose to ask for a refund rather than a repair or replacement, the onus remains on you to prove that the goods were faulty at the time of sale.
I am not a lawyer so the above comments are only an informed opinion, they do not constitute legal advice. Google will provide you with more information but here is a BBC article which may help.
BTW I just completed a trip across Europe during which my N900 failed to charge (the device said "charging" but didn't), switched timezone incorrectly, and failed to provide any useful GPS guidance. My wife's Nexus One behaved flawlessly throughout. I would very much like to return my N900 even though the power socket hasn't fallen out yet.
I am completely feeling you on this i to am in the UK and my phone is via vodafone and only 14 days old and has been sent back today with a replacement n900 due i really wish i could send it back i am really becoming more and more concerned by nokia's behaviour and know its only a matter of time before my port plays up its already very stiff. The phone sent back had masses of reboots, crashes and white screens, dropping volume amongst other probs like the power on button often not working :0( but vodafone outwith the first 7 days only offer like for like exchange :0( i still have 14 days should the replacement become faulty but i'm now starting having previously been releived to get a new n900 sent out to wish i could send the n900 back and choose something else.
