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adamFsmith is offline adamFsmith
2010-05-07 , 12:02
Posts: 83 | Thanked: 55 times | Joined on Jan 2010 @ Liverpool, UK
#1
If, like me, you bought an N900 earlier in the year on contract based on a promise of "unlimited internet", only to find when it's too late that "Unlimited" equals "500MB a month, subject to fair usage policy", then you may be interested in this...

http://www.bitterwallet.com/vodafone...stomers/29230/

They're now planning to charge us £5 for every extra 500MB we use, and haven't bothered to inform anyone of the changes. Cheeky?

Looks like there's an outside possibility we'll be able to cancel our contracts early and walk away with the phone.

UPDATE! Vodafone replies -
http://www.bitterwallet.com/can-i-ca...ll-wrong/29277



EDIT - Another big update!

Vodafone have made a press release about the new charges, and acknowledged that some users WILL be able to cancel their contracts.
Bitterwallet have kindly provided a template letter to send to the bastards.

http://www.bitterwallet.com/how-to-c...emplates/29324


EDIT - August - they're at it again!

http://www.bitterwallet.com/vodafone...contract/33934
Last edited by adamFsmith; 2010-08-30 at 11:04.
 

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bensmith808 is offline bensmith808
2010-05-07 , 12:07
Posts: 39 | Thanked: 3 times | Joined on May 2010 @ London
#2
Originally Posted by adamFsmith View Post
If, like me, you bought an N900 earlier in the year on contract based on a promise of "unlimited internet", only to find when it's too late that "Unlimited" equals "500MB a month, subject to fair usage policy", then you may be interested in this...

http://www.bitterwallet.com/vodafone...#comment-58905

They're now planning to charge us £5 for every extra 500MB we use, and haven't bothered to inform anyone of the changes. Cheeky?

Looks like there's an outside possibility we'll be able to cancel our contracts early and walk away with the phone.

I remember asking the phones guy "so unlimited internet means unlimited, right?" and he said "yeah, unlimited....but with a limit". -.-" What contract are you on though? I haven't got such problems, I know a friend of mine had and he changed contract at the end...but I'm fine, I buyed the N900 as PYG but the sim is on contract.
 
sophocha is offline sophocha
2010-05-07 , 12:08
Posts: 559 | Thanked: 166 times | Joined on Jan 2010 @ Cyprus
#3
well,that is why you should move to 3 for 15 pounds simfree and 1GB of data per month with free skype calls!
 
adamFsmith is offline adamFsmith
2010-05-07 , 12:12
Posts: 83 | Thanked: 55 times | Joined on Jan 2010 @ Liverpool, UK
#4
Originally Posted by bensmith808 View Post
I remember asking the phones guy "so unlimited internet means unlimited, right?" and he said "yeah, unlimited....but with a limit". -.-" .
I got even worse than that. When I complained the stupid woman in the Vodafone shop told me 500MB was "pretty much unlimited" and that she "knew of lots of businessmen that use Blackberries to send emails all day, and they never go near the limit"

I'm on a £30 a month contract, for two years. I'd never have taken it out if i'd have known the true meaning of "unlimited".
 

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johnel is offline johnel
2010-05-07 , 12:16
Posts: 999 | Thanked: 1,117 times | Joined on Dec 2009 @ earth?
#5
I remember something like this from last year.

I think the policy at the time was "yeah, unlimited=500mb but if you go over that now and again you won't be penalised. We'll warn you and suggest you buy an additional package it the limit is breached consistently".

I can get 3g in Edinburgh but any access times-out - the network is constantly saturated. I can get a 3g in the middle of nowhere but internet access is fine.

There are obvious abusers of the network so mybe charge them if they persistently offend.

Maybe Vodafone are using a hard line and expecting a more moderate proposal to be accepted.
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bensmith808 is offline bensmith808
2010-05-07 , 12:16
Posts: 39 | Thanked: 3 times | Joined on May 2010 @ London
#6
Originally Posted by adamFsmith View Post
I got even worse than that. When I complained the stupid woman in the Vodafone shop told me 500MB was "pretty much unlimited" and that she "knew of lots of businessmen that use Blackberries to send emails all day, and they never go near the limit"

I'm on a £30 a month contract, for two years. I'd never have taken it out if i'd have known the true meaning of "unlimited".
What the...? I'm on a £30 month contract too, 2 years (I originally got it with the N97, but it was buggy so I sold it with mazuma and got the N900 instead). Businessmen download the emails as push with their blackberries, or they only check that, but when you've got a N900 (which is primarily an Internet tablet), you'll visit sites that are much more bulky than just hotmail or yahoo, and depending on the person, 500 MAY or MAY NOT be enough! I think you should write a letter of complaint, and if they've overcharged you, I think you should have a refund!
 
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Haus3r is offline Haus3r
2010-05-07 , 12:18
Posts: 311 | Thanked: 180 times | Joined on Dec 2009 @ London
#7
Guys, the "unlimited" is a very very dodgy area. They are allowed to make changes/amendments any time they want. So one day it can be 1gb, the other day they might throttle it down to 500mb and charge you for anything you get over that limit.

"Fair usage policy applies" > This is where the problem lays. I think the government / EU should take a close look at this!
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marcsony is offline marcsony
2010-05-07 , 12:20
Posts: 48 | Thanked: 17 times | Joined on Mar 2010 @ wolver
#8
this sucks im glad i went with o2 there limit is 3gb on fair usage. if there are limits to such services then it shold be displayed up front not hidden im sure a lot of people would chose otherwise knowing about the limit.
 
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Haus3r is offline Haus3r
2010-05-07 , 12:22
Posts: 311 | Thanked: 180 times | Joined on Dec 2009 @ London
#9
Originally Posted by marcsony View Post
...if there are limits to such services then it shold be displayed up front not hidden im sure a lot of people would chose otherwise knowing about the limit..
It's not hidden, just read their T&C or ask for them. Problem is: noone bothers - everybody believes the sales people and takes everything they tell you. I always read their T&C, especially for "Fair usage policy" and a few other things, like cancellation. They are not obliged to put this where the customer WILL read it, they prefer to tuck it away in the small print.
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devu is offline devu
2010-05-07 , 12:34
Posts: 431 | Thanked: 239 times | Joined on Apr 2010 @ London
#10
Is that why vodafone has this distinguish with P.R.?

I reflashed my n900 to leaked 1.2 (Yea I knew the risk, i had to check something with new flash version) contractWAP completely disappear now officially I see Vodafone Internet GPRS. Just wondering how is gonna affect me or it's just only uncovered their intentions.
 
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