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btyers |
2010-06-10
, 21:43
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Posts: 47 |
Thanked: 8 times |
Joined on Apr 2010
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#31
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Ok, so when you are at home, pre pr1.2 did you have good coverage? And now post pr1.2 do you have good coverage?
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2010-06-10
, 21:48
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Posts: 1,067 |
Thanked: 313 times |
Joined on Sep 2009
@ USA
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#32
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great explaination Bernard.
from my e90 to my n900, my n900 dropped calls for no apparent reason in solid coverage where my e90 is still there. then after the pr 1.1, it was better.
after pr 1.2, i gett better signal response in some areas then the pr 1.1, but i drop more calls.
working with all the carriers at one time or another, i usually pull the base station (cell site) infomration and report it. however, i am noticing that the cell information is actually suficient and should not be dropping at all. my findings come from both driving and stationary drops. they are more significant then previously.
as for a typical consumer calling in and reporting issues to t-mo....one of thier first questions is what is your handset (if the sim didnt report it already) and then becasue n900's are not supported by them as they are not brnaded, they will not support the device until you get past tier 3 support...and even then, "its the phone fault" becuase it is not an "authorized" handset.
the best thing people (consumers) can do that are not working with the cellular companies they use, is to dl the celltowerinfo application and take note when ever they have an issue to take a measurement and the site info, and report that!
my guess is that there is a challenge with the software in taking direction from the base stations, not allowing for a sufficient transfer/hand-off to the next station, thus dropping the call in the middle. IMO i dont think it has to do with "power" but some code that needs to be cleaned up to work more efficient.
from my e90 to my n900, my n900 dropped calls for no apparent reason in solid coverage where my e90 is still there. then after the pr 1.1, it was better.
after pr 1.2, i gett better signal response in some areas then the pr 1.1, but i drop more calls.
working with all the carriers at one time or another, i usually pull the base station (cell site) infomration and report it. however, i am noticing that the cell information is actually suficient and should not be dropping at all. my findings come from both driving and stationary drops. they are more significant then previously.
as for a typical consumer calling in and reporting issues to t-mo....one of thier first questions is what is your handset (if the sim didnt report it already) and then becasue n900's are not supported by them as they are not brnaded, they will not support the device until you get past tier 3 support...and even then, "its the phone fault" becuase it is not an "authorized" handset.
the best thing people (consumers) can do that are not working with the cellular companies they use, is to dl the celltowerinfo application and take note when ever they have an issue to take a measurement and the site info, and report that!
my guess is that there is a challenge with the software in taking direction from the base stations, not allowing for a sufficient transfer/hand-off to the next station, thus dropping the call in the middle. IMO i dont think it has to do with "power" but some code that needs to be cleaned up to work more efficient.
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2010-06-10
, 21:48
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Posts: 327 |
Thanked: 249 times |
Joined on Sep 2009
@ Λεμεσιανός, ρε!
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#33
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Originally Posted by btyers
Look, I know what you are asking
Ok, so when you are at home, pre pr1.2 did you have good coverage? And now post pr1.2 do you have good coverage?
. I already mentioned that I have seen a difference I cannot account for in several locations with many unknown variables. The only thing I know for sure has changed it the update, and I have not mentioned that I believe there was a change in the configuration that has caused this sort of change. And yes, in order to fully determine all this more than anecdotal evidence is needed anyway. As I stipulated earlier, correlation is not causation. It very easily all could have been a coincidence.
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2010-06-10
, 21:59
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Posts: 19 |
Thanked: 1 time |
Joined on May 2010
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#34
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It was random chance that this is happening to you after pr1.2.
if you are in tmobile usa. about one to two days after pr12 came out they started to flip on the switch to hspa+. it was mearly a coincidence and they were working out bugs and still are on many cities. along with further capacity. it took about 2-3 weeks to stabilize their changes for my area. same as you voice drops data switching. etc. now i have double the bandwidth after this headache. im not speculating i know this for a fact. some areas are still not done.
if you are in tmobile usa. about one to two days after pr12 came out they started to flip on the switch to hspa+. it was mearly a coincidence and they were working out bugs and still are on many cities. along with further capacity. it took about 2-3 weeks to stabilize their changes for my area. same as you voice drops data switching. etc. now i have double the bandwidth after this headache. im not speculating i know this for a fact. some areas are still not done.
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2010-06-10
, 22:01
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Posts: 327 |
Thanked: 249 times |
Joined on Sep 2009
@ Λεμεσιανός, ρε!
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#35
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Originally Posted by afbcamaro
Well, hope you're right. We'll see what happens over the next few weeks.
It was random chance that this is happening to you after pr1.2.
if you are in tmobile usa. about one to two days after pr12 came out they started to flip on the switch to hspa+. it was mearly a coincidence and they were working out bugs and still are on many cities. along with further capacity. it took about 2-3 weeks to stabilize their changes for my area. same as you voice drops data switching. etc. now i have double the bandwidth after this headache. im not speculating i know this for a fact. some areas are still not done.
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2010-06-10
, 22:10
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Posts: 19 |
Thanked: 1 time |
Joined on May 2010
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#36
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This is what you do. they may not know that your location had problems with the switch. call them tell the that for two weeks you have been droping calls non stop and that data is disconnecting 3g continuosly. here is the trick tell them that you thought it was your phone but your friends that are in the same location have been having the same exact problems. they will not say anything about the switch or that they know about it. they will be very surprised. its not their policy to tell you that they know whats wrong. they will act like you are the only one. tell them that you understand that these things happen and to open a service call to your area. hang up then call two weeks from now when everything gets better and they will credit you account. trust me. they know.
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2010-06-10
, 22:16
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Posts: 47 |
Thanked: 8 times |
Joined on Apr 2010
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#37
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Originally Posted by ceroberts75
Your welcome.
great explaination Bernard.
from my e90 to my n900, my n900 dropped calls for no apparent reason in solid coverage where my e90 is still there. then after the pr 1.1, it was better.
after pr 1.2, i gett better signal response in some areas then the pr 1.1, but i drop more calls.
working with all the carriers at one time or another, i usually pull the base station (cell site) infomration and report it. however, i am noticing that the cell information is actually suficient and should not be dropping at all. my findings come from both driving and stationary drops. they are more significant then previously.
as for a typical consumer calling in and reporting issues to t-mo....one of thier first questions is what is your handset (if the sim didnt report it already) and then becasue n900's are not supported by them as they are not brnaded, they will not support the device until you get past tier 3 support...and even then, "its the phone fault" becuase it is not an "authorized" handset.
However if he/she rings up and says, "hea, I am constantly having issues with Cell ID 12345, in LAC 33. This is my telephone number. Sort the fraking thing out!" they will be more inclined to listen.
the best thing people (consumers) can do that are not working with the cellular companies they use, is to dl the celltowerinfo application and take note when ever they have an issue to take a measurement and the site info, and report that!
This can be supplied, like you say, to the network provider.
The only way they will listen to any complaints is by giving them hard information. Otherwise they will use the good ole "ah its a user problem", or "ah the handset it faulty".
my guess is that there is a challenge with the software in taking direction from the base stations, not allowing for a sufficient transfer/hand-off to the next station, thus dropping the call in the middle. IMO i dont think it has to do with "power" but some code that needs to be cleaned up to work more efficient.
3G, 3G, LTE, are all standards, with a gazillion features and options. The issue is each operator is allowed to implement some features, and not other how they want. (essentially)
This is the reason why they have "authorised" handsets. They go through a process of validating each handset in their network to make sure they work correctly.
As an example, one of our customers are currently validating the iPhone - this is a BIG issue as the iPhone is over-zealous with its signalling messages it sends to the network. Causing ALOT of BIG issues (as can be seen in AT&T).
Its not the best solution, but its the one they implement at the moment.
Download Netmon. Watch it religiously, get information and then call T-Mobile and tell them nicely what you have found.
Hope that helps,
bernard
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2010-06-10
, 22:24
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Posts: 327 |
Thanked: 249 times |
Joined on Sep 2009
@ Λεμεσιανός, ρε!
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#38
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Originally Posted by afbcamaro
I know all this, trust me. I had done that some time ago when I had an N97 which did not support T-Mobile 3G bands
This is what you do. they may not know that your location had problems with the switch. call them tell the that for two weeks you have been droping calls non stop and that data is disconnecting 3g continuosly. here is the trick tell them that you thought it was your phone but your friends that are in the same location have been having the same exact problems. they will not say anything about the switch or that they know about it. they will be very surprised. its not their policy to tell you that they know whats wrong. they will act like you are the only one. tell them that you understand that these things happen and to open a service call to your area. hang up then call two weeks from now when everything gets better and they will credit you account. trust me. they know.
- my area's non-3G coverage has never been stellar. But I had seen a big improvement with the N900.Anyway, this happens in several locations, so it is not isolated to my apartment or even state.
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2010-06-10
, 23:37
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Posts: 139 |
Thanked: 20 times |
Joined on Apr 2010
@ Planet Earth for now!
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#39
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So if my E72 has good reception, but N900 does not in the same room, couldn't be just the radio stack in the N900? Like the other poster I used several Winmo phones and flashing different radios helped some of my issues with my particular phone that i was using at the time. So my understanding would be to flash a better radio stack from a different Nokia phone, say the E72,(as I am just learning this device it will be a while before i start doing that), figuring that Nokia wouldn't have changed the radio stacks that much from one device to another?
Granted this ain't no Winmo device flashing different radio stacks, would not affect the network at all! I guess the question is, is it the network or the device?
Granted this ain't no Winmo device flashing different radio stacks, would not affect the network at all! I guess the question is, is it the network or the device?
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2010-06-10
, 23:45
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Posts: 127 |
Thanked: 41 times |
Joined on Dec 2007
@ Aspen Colorado
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#40
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You can also log into your TMO account and check out this page:
https://my.t-mobile.com/promotions/n...newtowers.aspx
I don't know what counts as a "new" tower, but they show 3 new towers in the west end of Denver, which has usually been a lousy reception area. I haven't been there for a few months, so I can't say if it's any better or not.
https://my.t-mobile.com/promotions/n...newtowers.aspx
I don't know what counts as a "new" tower, but they show 3 new towers in the west end of Denver, which has usually been a lousy reception area. I haven't been there for a few months, so I can't say if it's any better or not.