famdango | # 1 | 2011-01-24, 09:51 | Report

The reply I got from Nokia Care regarding a little issue I had while trying to reflash my device..

"Dear Mr. Davies, Thank you for contacting Nokia Care. We understand that you are trying to reflash your Nokia N900 software. Please be advised that we do not recommend our consumers to reflash their devices. Therefore, may we suggest that you take your mobile to the nearest Nokia Care Point (NCP) for an assistance and also for out technicians to assess your device. However, charges may apply as reflashing will void the warranty of your device. "

Maybe I missed it, but I dont remember reading anywhere else that flashing the device would void the warranty.....

rantom | # 2 | 2011-01-24, 09:55 | Report

Excuse me? Woiding the warranty from flashing? I don't buy that, I need, no, request, the full source from Nokia itself to say this same. Also, how are they going to prove us, that we've flashed the device by ourselfs? Aren't they going to re-flash it anyways so why should it care? There's though the IMEI-code, which lists, as far as I know, all the firmwares and downloads for that IMEI. So yeah, I'm pretty much out of warranty then, eh?

Similar topic:

Nokia's policy on whether changing the N900 firmware violates warranty

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Last edited by rantom; 2011-01-24 at 10:04. Reason: URL & strike.

famdango | # 3 | 2011-01-24, 10:02 | Report

Heres the full thing..

Dear Mr. Davies, Thank you for contacting Nokia Care. We understand that you are trying to reflash your Nokia N900 software. Please be advised that we do not recommend our consumers to reflash their devices. Therefore, may we suggest that you take your mobile to the nearest Nokia Care Point (NCP) for an assistance and also for out technicians to assess your device. However, charges may apply as reflashing will void the warranty of your device.
To locate the nearest NCP in your area, please visit the link below: http://www.nokia.co.uk/home/find-a-store/store-locator For future reference, please feel free to check our website.
Kindly refer to the link below: http://www.nokia.co.uk/support You may also call our Customer Care Hotline at 0845-045-5555, Mon-Fri 9am - 7pm (except bank and public holidays).
Please do not hesitate to contact us again if you have any questions.
Yours sincerely,
Roucelle M.
Nokia Service Professional UK & Ireland Team
Nokia Care
[THREAD ID:****************]*--*--*--*--*--*--*--*--*--*--*--*--
* -----Original Message----- From: *********@hotmail.co.ukSent: 23/01/2011 10:30:09 PMTo: ContactCentre.Europe@nokia.comSubject: WebForm Automated Email [Email address:*********@hotmail.co.uk][Salutations:][First name:Karl][Last nameavies][Country:UNITED KINGDOM][Language:English][Gender:M][Contact topic:Nokia devices and accessories][Contact subtopic:Support, Service Points or repair][Message:Hi, i am attempting to re flash my N900 using Flasher-3.5 and windows XP 32 bit, however windows fails to install the driver when the device is conneced and the reflash fails. Please advise if this problem has been reported before and if there is a solution available. thanks][Phone model:N900][Mobile:+44************][Second Phone Number:][CPF Or CNJP identifier:][Province:][City:][IMEI:*****************][Product code:][Operator:][Operating system:][Web browser:][Online shop order number:][Product software version:Maemo 5 pr1.3 global][Maps application version:][Navigation licenses purchased:][Map data installed:][User ID/user name:][Service name:][Application name:][Application version:][Connection type:][PC Suite/Ovi Suite software version:][MS Communicator Mobile version number:][Social Networks version number:]

rantom | # 4 | 2011-01-24, 10:07 | Report

Hmm. Well, I'll wait for the experts to join in. I know I've heard about this earlier but it was related to the fact, that you'd brick your device whilst doing it, not when it was successful. I think.

tswindell | # 5 | 2011-01-24, 10:11 | Report

It's rubbish, it's a case of the Nokia Care employee not knowing what they're talking about with regards to the N900. That's obviously the policy they have with other devices but the N900 is somewhat of a black sheep that they don't seem to know about.

tlex26 | # 6 | 2011-01-24, 10:12 | Report

Strange.

Nokia provides the software to flash our devices themselves.
When you use flasher or NSU (or updating OTA which is also flashing) there is no message that tells us that we are voiding our warranty.

rantom | # 7 | 2011-01-24, 10:16 | Report

Doesn't Nokia also encourage users sometimes to re-flash the device with provided tools, if OTA doesn't work? Or is the Ovi Suite so much different from flasher? I don't know, since I'm using a Mac and Nokia still doesn't provide us with the Ovi Suite, we're stuck with flasher/770Flasher.

Stskeeps | # 8 | 2011-01-24, 10:17 | Report

http://tablets-dev.nokia.com/maemo-d...-downloads.php is worth a read then

rantom | # 9 | 2011-01-24, 10:23 | Report

Yes, I browsed through that and that is for the software. So we have no warranty for the software, correct? Why should we lose the hardware-warranty then, if the software is not valid on warranty anymore?

Odd. Please, feel free to correct me, if I'm wrong (which I most likely am, in this case, since I know nothing about this).

WereCatf | # 10 | 2011-01-24, 10:26 | Report

That is irrelevant here.