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2010-07-21
, 13:04
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Posts: 45 |
Thanked: 1 time |
Joined on Dec 2009
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#42
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Alright. Just got off the phone with Nokia USA.
Summary of the phone call:
Nokia: Your rebate has been suppressed (aka put on hold, or more likely canceled), because we received multiple rebate submissions.
Me: I didn't send multiple rebates, so that isn't possible.
Nokia: We received four (4) rebates from the same address with the same information, but different names.
Me: Well... are the names of the same family or surname?
Nokia: That is non-disclosable.
Me: ...The only way that could have happened is when I was contacting Nokia through e-mail. They asked to "verify" my information about four (4) times, so I'm assuming that's why.
Nokia: Basically this means you probably won't be getting the rebate.
Me: But that's not a fault on my behalf, that's a error made by Nokia.
Nokia: (couple second pause...)
Me: ...Well... Is there any way I can contest that?
Nokia: Not really, we're just customer service; we're only getting the information from the rebate department.
Me: How can I contact the rebate department?
Nokia: They aren't contactable because the promotional period has ended.
-End call formalities, etc.-
Well.... I'd say that's enough work for a $50 rebate... and now I'm (and many others) left with a scan of my barcodes instead of the original... :|
I had pretty much no complaints about Nokia before, but this is just ridiculous...
Doesn't detract from the device or the community though...
Tags |
amazon, nokia, nokia n900, ovi store, rebate |
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The Federal Trade Commission doesn't resolve consumer complaints, and it will not get you the rebate you were promised, but if enough complaints are filed, they might launch an investigation.