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xomm's Avatar
xomm is offline xomm
2010-05-17 , 00:35
Posts: 609 | Thanked: 243 times | Joined on Jan 2010 @ Eastern USA
#1
Is anyone still waiting for their N900 (or other) holiday rebate?

It was supposed to take 8-10 weeks to process, and I sent it in December.

Well... it's been a fun 22 weeks later, and I still haven't received it yet.

http://www.nokiapromos.com/438-12/De...0pad%20400.pdf

NOTE: The website itself may not be legitimate, but the rebate form is the same as offered by Amazon. DO NOT GIVE THEM YOUR IMEI.

I've contacted Nokia several times. Below is my e-mail discussion with them.

My personal information is censored. (My e-mail is not xxx@xxx.com)

My first contact:
________________

From: xxx@xxx.com
Sent: 12/04/2010 08:24:34 PM
To: nokiausa.customercare@nokia.com
Subject: Rebate

[Nokia's required initial contact information]

[Message: I sent a rebate in mid-December and still have not received the
$50 card.

The rebate form is at
http://www.nokiapromos.com/438-12/De...0pad%20400.pdf

And was advertised on Amazon.com (also my purchase location)

Many other phone owners (many N900 owners at least), have not received
their rebates either.

I called sometime in the middle of February, because the form said it would
take 8-10 weeks maximum to process, and the representative said it would be
another 2-3 weeks before I would receive it, because there was "a large
number to process."

It's been nearly a month and a half now, and I still haven't received it.

I would appreciate a clear explanation as to why I still haven't received
my rebate (which was one of the reasons why I purchased it), and when I
should expect to ACTUALLY receive it if there has been another "processing
delay."

Thanks,
Andy
________________

Their initial response:
________________

On Mon, Apr 12, 2010 at 8:32 PM, <nokiausa.customercare@nokia.com> wrote:

Hi Andy,


Thank you for contacting Nokia Care Contact Center.

Your inquiry is very important to us, and one of our product specialists
will be responding to you shortly. Nokia has a commitment to customer
service, and we strive to respond to inquiries in the soonest possible time.

If you have any additional questions, please don’t hesitate to contact us
again. To ensure proper handling of your case, kindly continue using the
current subject line.

Thank you very much for your email.


Kind regards,
Kathleen C.
E-mail Specialist
Nokia Inc.


Check out all the phones and accessories you can purchase, direct from
Nokia at NokiaUSA.com. If you have any questions, please call us at
1-866-596-6542 and we can help find the right product for you.
________________

Okay, the standard "wait a couple days" response. So I waited, and a Nokia rep called me several times, all of which were during the school day, so I obviously could not answer. His messages were garbled, and I couldn't get the number.
________________

From: xxx@xxx.com
Sent: 17/04/2010 10:51:31 PM
To: nokiausa.customercare@nokia.com
Subject: Re: Rebate

Hello Sir/Madam,

A couple days ago, a Customer Care representative called me and left a
voicemail message telling me to call him back at an 866 number. The message
was somewhat scrambled, and I could not determine the correct number.

I would prefer to be contacted through e-mail from now on.
________________

They for some reason kept calling me, instead of following up by e-mail. So one day the rep left an intelligible message, so I called the number he provided. I called once, then after providing my information, the rep (a different guy) would say "One moment, I'm looking up your file."

The call was dropped.

I called again, this time a woman answered. I again provided my information, and she said, "OK, wait a second while I look you up." The call was dropped again.

Combined with the fact I'm using a really reliable VOiP service (ooma), I highly doubt it was from my end.

I e-mailed them again.
________________
From: xxx@xxx.com
Sent: 8:15 PM (GMT-04:00). Current time there: 8:22 PM.
To: nokiausa.customercare@nokia.com
Date: Fri, Apr 23, 2010 at 8:15 PM
Subject: Re: Re: Rebate

(Continuing the same issue).

I've called several times, and every time, after the rep askes me for my phone number so he/she can look up the file, the call gets dropped.

Could I please just be contacted through e-mail?

(I am oftentimes not able to answer the phone because 1.) I am at school, and it's a no phone zone, 2.) I leave my N900 in offline mode most of the day to save battery; I never use it for socializing.)
________________

No response for a while. Then:
________________

Hi Andy,


Thank you for getting in touch with Nokia Contact Center.

We apologize for the delayed response but greatly appreciate your patience. We
already made a follow up notice to the higher department for immediate action.

Check out all the phones and accessories you can purchase, direct from Nokia at
NokiaUSA.com. If you have any questions, please call us at 1-866-596-6542 and we
can help find the right product for you.

Thank you very much for your email. Have a great day!


Kind regards,
Kathleen C.
E-mail Specialist
Nokia Inc.
________________

That was April 23. So today I sent another e-mail.
________________

From: Andy <xxx@xxx.com>
To: nokiausa.customercare@nokia.com
Date: Sun, 16 May 2010 19:52:53 -0400
Subject: Re: Rebate
Dear Sir/Madam,

I'm quite sorry if I'm being impatient, but that "immediate action" has taken almost another month now.

My purchase of said accessories probably won't come if I can't even get my rebate, (which, again, was one of the primary reasons for my purchase).

Regards,
Andy
________________

Thanks to anyone who's read this far. If you've just skipped down here, basically all Nokia did in response to my e-mails is idle around, and when they did take action, nothing would work.

If you're still waiting, reply.

The formatting of some e-mails may be different as I've compiled them from both my mail's web client and my N900.

Oh, and isn't it ironic how they're trying to get me to buy more phones and accessories when they won't even give me my freaking rebate?
__________________
==In school once again. Free time limited to night, holidays and weekends.==
Hi! I'm Andy, a Maemo Greeter! I'm also a moderator of the Applications, Nokia N900, and Maemo 5/Fremantle forums.
Useful Links: Maemo Wiki Main Page, New users start here, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
 Also, pin yourself in the map! Maemo Map. Send me a PM (Private Message) if I leave you hanging on a problem (or if you need more help).
 Owner of both a N800 and N900; Active community member since Jan 2010. You've been xommified! - My blog.
Last edited by xomm; 2010-05-17 at 00:37.
 
RogerTHAcctant is offline RogerTHAcctant
2010-05-17 , 00:42
Posts: 156 | Thanked: 28 times | Joined on Dec 2009 @ Los Angeles, CA
#2
I'm still waiting too

after i sent it out in december, they sent me back a letter a month or so later, but only to tell me that I was missing some items, and I PREVIOSLY sent them EVERYTHING, I made sure of that. good thing i made copy and sent it to them a second time. They still haven't responsed to me from then on
 
xomm's Avatar
xomm is offline xomm
2010-05-17 , 00:45
Posts: 609 | Thanked: 243 times | Joined on Jan 2010 @ Eastern USA
#3
Originally Posted by RogerTHAcctant View Post
I'm still waiting too

after i sent it out in december, they sent me back a letter a month or so later, but only to tell me that I was missing some items, and I PREVIOSLY sent them EVERYTHING, I made sure of that. good thing i made copy and sent it to them a second time. They still haven't responsed to me from then on
I provided all my information twice. Once on my intitial e-mail, and the second time before the April e-mail.
__________________
==In school once again. Free time limited to night, holidays and weekends.==
Hi! I'm Andy, a Maemo Greeter! I'm also a moderator of the Applications, Nokia N900, and Maemo 5/Fremantle forums.
Useful Links: Maemo Wiki Main Page, New users start here, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
 Also, pin yourself in the map! Maemo Map. Send me a PM (Private Message) if I leave you hanging on a problem (or if you need more help).
 Owner of both a N800 and N900; Active community member since Jan 2010. You've been xommified! - My blog.
 
RogerTHAcctant is offline RogerTHAcctant
2010-05-17 , 03:14
Posts: 156 | Thanked: 28 times | Joined on Dec 2009 @ Los Angeles, CA
#4
This is unrelated, but how did you get an icon?!?!
 
markn is offline markn
2010-05-17 , 03:23
Posts: 65 | Thanked: 32 times | Joined on Nov 2009 @ New Zealand
#5
Purchased phone in November, received Dec 31. Filed for the rebate a couple of weeks later (about a week before the last possible date) sent from New Zealand to Nokia Rebate Centre in US. Received the rebate back via my mother-in-law about 4 weeks ago.
Spent it last weekend at a shop in NZ.
 
xomm's Avatar
xomm is offline xomm
2010-05-17 , 03:44
Posts: 609 | Thanked: 243 times | Joined on Jan 2010 @ Eastern USA
#6
Originally Posted by markn View Post
Purchased phone in November, received Dec 31. Filed for the rebate a couple of weeks later (about a week before the last possible date) sent from New Zealand to Nokia Rebate Centre in US. Received the rebate back via my mother-in-law about 4 weeks ago.
Spent it last weekend at a shop in NZ.
That reminds me. Could it be due to locale?

RogerTHAcctant, are you from the USA?

/facepalm

"sent from New Zealand to Nokia Rebate Centre in US"

Still, could it? Somehow?
__________________
==In school once again. Free time limited to night, holidays and weekends.==
Hi! I'm Andy, a Maemo Greeter! I'm also a moderator of the Applications, Nokia N900, and Maemo 5/Fremantle forums.
Useful Links: Maemo Wiki Main Page, New users start here, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
 Also, pin yourself in the map! Maemo Map. Send me a PM (Private Message) if I leave you hanging on a problem (or if you need more help).
 Owner of both a N800 and N900; Active community member since Jan 2010. You've been xommified! - My blog.
 
RobbH is offline RobbH
2010-05-17 , 03:50
Posts: 118 | Thanked: 59 times | Joined on May 2007
#7
Still waiting; not holding breath. Purchased late December, mailed form and required items early January. Received letter telling me receipt or packing list was also reqired in early February; mailed that by deadline.

Since then, nothing but silence.
 
markn is offline markn
2010-05-17 , 04:47
Posts: 65 | Thanked: 32 times | Joined on Nov 2009 @ New Zealand
#8
Originally Posted by xomm View Post
That reminds me. Could it be due to locale?

RogerTHAcctant, are you from the USA?

/facepalm

"sent from New Zealand to Nokia Rebate Centre in US"

Still, could it? Somehow?
Are you trying to insinuate that New Zealanders get special treatment in the US? That would be a first (Maybe it is a case of last on, first off?)
I can tell you that you (hopefully) will get a nice silver Visa prepaid card with the Nokia logo on it, loaded with USD$50. You can spend it anywhere that accepts the card.
 
xomm's Avatar
xomm is offline xomm
2010-05-17 , 12:44
Posts: 609 | Thanked: 243 times | Joined on Jan 2010 @ Eastern USA
#9
Originally Posted by RogerTHAcctant View Post
This is unrelated, but how did you get an icon?!?!
Check your private messages.

Since then, nothing but silence.
Have you contacted them at all?

Are you trying to insinuate that New Zealanders get special treatment in the US? That would be a first (Maybe it is a case of last on, first off?)
I can tell you that you (hopefully) will get a nice silver Visa prepaid card with the Nokia logo on it, loaded with USD$50. You can spend it anywhere that accepts the card.
Maybe I should go to the antipode of the State of Maryland just to get my rebate...
__________________
==In school once again. Free time limited to night, holidays and weekends.==
Hi! I'm Andy, a Maemo Greeter! I'm also a moderator of the Applications, Nokia N900, and Maemo 5/Fremantle forums.
Useful Links: Maemo Wiki Main Page, New users start here, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
 Also, pin yourself in the map! Maemo Map. Send me a PM (Private Message) if I leave you hanging on a problem (or if you need more help).
 Owner of both a N800 and N900; Active community member since Jan 2010. You've been xommified! - My blog.
 
romanianusa is offline romanianusa
2010-05-17 , 13:48
Posts: 739 | Thanked: 114 times | Joined on Sep 2009
#10
It's a scam...they don't accept early adopters which is stupid.
 
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