I'm convinced that this'd been sneaky deceitful play on their part and I'm guessing it's been the same for others who used the codes too?
I can't understand why they wouldn't contact you if a payment failed, you give them your phone number when you create an account on the shop in the first place. Binning the entire order without contacting the customer is poor.
I wonder if anyone with discounts made it through? (I had the 3 x 15% discounts)
When Nokia updated my order at the end of October (after I responded to their email to authorise my pre-order) it appears that they mistyped my name on the payment details. As the pre-order couldn't be processed it has now been cancelled and I will have to order again - without my 15% discount this time.
I think it would be fair to say that I'm not particularly happy right now.
I thought I'd use my first post to tell you all how gutted I am. I got an email at 4:20 saying that my order (from nokia.co.uk) was going to be processed. Hooray I thought, 10 minutes later my bank call to tell me they've declined the payment because they thought it was fraudulent. I told them it wasn't but it was too late.
I call nokia and they've re-ordered the phone. The guy seemed to think that it would be dispatched tomorrow but the email confirmation says 3 - 4 weeks.
So close, damn you natwest. Mine would have been dispatched today but who knows when I'll see it now :-(
Still the good news is that some of you will probably get your n900's tomorrow.
Just had the same issue, an email to confirm the shipping fo the goods and then a seperate email 20 minutes later to say my card has been declined.
I have checked my balance and there are enough funds to cover the purchase so I spoke to my bank HSBC who have said it was the the fraud prevention department who have cancelled the transaction - However I am now starting to doubt this as the card declines have happened to a friend of mine and also other people on this forum which I think is one in a million. It appears that Nokia are screwing people over.
now I have to deal with Chris from Nokia tomorrow morning because apparently there is no manager there right now.
I thought I'd use my first post to tell you all how gutted I am. I got an email at 4:20 saying that my order (from nokia.co.uk) was going to be processed. Hooray I thought, 10 minutes later my bank call to tell me they've declined the payment because they thought it was fraudulent. I told them it wasn't but it was too late.
I call nokia and they've re-ordered the phone. The guy seemed to think that it would be dispatched tomorrow but the email confirmation says 3 - 4 weeks.
So close, damn you natwest. Mine would have been dispatched today but who knows when I'll see it now :-(
Still the good news is that some of you will probably get your n900's tomorrow.
When I ordered on Friday the email said 3-4 weeks, but today I got the email saying it has been released for processing and my card charged.. So you never know, you may get it processed tomorrow and delivered at some point this week.
On another note, are these being dispatched from within the UK or will it be dispatched from Finland?
Very interesting. I ordered direct and full price... but I went through quidco. It will be interesting to see if they manage to wriggle out of that one too. My card is good, and sudden £500 payments are not unusual (I made one last month) so we shall see what hapens!
Yeah, this is simply downright unfair. I seem to remember others a few weeks back (who had used the codes) that had to have their orders recreated - whom managed to still get their 10-30% discounts, albeit not stacked, but still allowed to have them.
Why isn't it possible for us now?
I suppose I could re-order with the 10% quidco/tcb cashback sites... it's just nowhere near as low as my original. *sigh*
