Normally I would say use your credit card company to do the work for you. However, you've got this through Voda. Have you talked to them? You mentioned others are afflicted as well. Take it to the press, preferrably national television consumer shows. In my country there's a small courts appeal for anything under £1500. The cost of a process is limited to £50 or so, so it's a small risk. If something similar is available in your country, sue them.
You mentioned others are afflicted as well. Take it to the press, preferrably national television consumer shows. In my country there's a small courts appeal for anything under £1500. The cost of a process is limited to £50 or so, so it's a small risk. If something similar is available in your country, sue them.
I would try Nokias support forums and try to get contact directly to Nokia by email.
This has been discussed here couple of times and Texrat has made couple of nice blog entrys about this.
If more this kind of stuff pops i´m starting to get really worried. This could be good example for Nokia to show how to provide support fast & efficently and how to construct good public image. Classic example for students how to take care of small amount customers and how it affects the image of company in the eyes of handfull of heavy users (who probably are best marketers for Nokia)
This surely must be covered under some UK consumer law if not by manufacturer warranty, goods must be fit for purpose and that surely includes the usb connector on the device. My own N900 is just over a week old and i can feel the usb connector wobbling too, and it's taken no abuse. I remember the original thread that mentioned the problem and it was one of the first things I checked - it has definitely got wobblier over this short period of time. There's no doubt in my mind that this is a fault with the handset, and I would have expected Nokia to have this covered.
I hate to say it, but if you contiue to get no joy I'd be raising this problem up with blogs such as engadget etc until Nokia pays attention. Unfortunately this will do nothing but harm n900 reputation :|
If you have bought a mobile phone, it must be of satisfactory quality, fit for its purpose and as described.
When a mobile phone doesn’t meet some or all of these conditions, follow the advice below:
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If you have only had the phone a few weeks or haven’t had a reasonable opportunity to check it, you are probably entitled to a refund for a fault or poor description, or alternatively you may request a replacement.
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If the fault is only minor and can easily be put right, it is reasonable to accept a repair. This won’t stop you claiming a replacement or refund if the repair turns out to be unsatisfactory.
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If you have had the phone longer than a few weeks or have had a reasonable opportunity to check it, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore it to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be a sum of money or the cost of having somebody else repair the phone.
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""The trader cannot tell you to go back to the manufacturer or to claim through a guarantee or warranty.""
