D'oh!

*rushes off to fix stupidity*

Aren't they one and the same thing though? They're both promises from Nokia, which are yet to be delivered. If Nokia can't be trusted to deliver on a simple case to protect the N800, what faith can anyone have in them delivering on legacy support?

So far it looks as though Nokia have their heads buried firmly in the sand where the case is concerned - several months late, no sign of it appearing and no explanation as to why.

There's been little progress on OS 2007 Hacker Edition in 3.5 months - even Carlos has not blogged about OS 2007 since 21 Feb, the date of the mkII release - so to me the two promises are intrinsically linked.

A positive update on one issue (the case) would give me a better feeling that Nokia may actually deliver on the other more difficult promise.

And that ^ was the purpose of my original post. Not so much to get it done but to communicate to Nokia through an advocate that the perception of the quality of their company is slowly being eroded by things they can easily correct.

I don't mean produce a case. I mean communicate the reason for the delay or indicate that it won' t be produced and remove it from display.

Sure some will ***** and moan but loyalists will move on to other options.

It is sort of like an airline that keeps you in the plane on the tarmac to wait for their delay so you can't take a flight with another carrier. They may cop the revenue but they end up with many customers who say "never again".

I also would still want to hear their explanation as to why a link from their website to the distributors cost me $40. My Navicore transaction was handled by the distributors server and Nokia did absolutely nothing. And for my $40 dollars I got to post an enthusiastic review on this site about my experience with the product.

Behaviors like this as well as the continued 770 support debacle have a negative affect on everyones perception of the expected life of this thing.

I am an enthusiast, that's why I post on this enthusiasts forum. Once perceptions are cast though, it is hard to maintain that enthusiasm.

Your post is very general, YoDude, but I will answer for my own case: I do what I can, when I can. It's more than I should do given current circumstances but less than I'd like. I wish to God I didn't have to be so vague but that is what it is. I am not in design, I am not in marketing, I am not in sales, and I am not that close to executive management (nor do I have a wife with alleged ties to the higher ups). I cannot always answer for their action or inaction, either. All I can do is make recommendations, provide feedback and elevate issues. I do those religiously... but I am not OPK so please don't expect action just because I... try.

Hang on Mil-- again, it's a case (pun unintended but I'll take it) of perspective (and priority).

I personally can't make a 1-to-1 comparison between simple cases and urgent issues. If you do, I won't argue your right to that opinion-- but surely you understand that Nokia executive management might also have a different agenda?

I'm not suggesting the Case is as important as legacy support, I'm simply making the point that both are examples of promises that Nokia appears unable to keep.

Nokia announced the Case on the day of the N800 launch, the Case was actually present during the launch and shipping would (apparently) start during Q1 yet we're almost at the end of Q2 and it's not here, and still no word from Nokia. This is p1ss poor communication.

Whether it be the Case, legacy support, Skype or any other promised feature/accessory I expect Nokia to deliver on their promises and if Nokia is unable to deliver I would like them to explain why so that we can all move on (or b1tch like crazy!)

I don't like being kept in the dark - the Case (which I admittedly would like to purchase) is simply an example of how Nokia are failing to communicate - when things go wrong, they clam up.

Put simply Nokia don't like to communicate bad news to the community. The only way to address this is to challenge them, and that can start with the Case, or legacy support - it makes no difference, it's the same problem. Unless we ask what's going on, we're not going to be told and Nokia will continue to over promise and under deliver.

If Nokia exec management have cancelled the Case, tell us.
If Nokia exec management have cancelled legacy support, tell us.
Etc.

Okay I can agree with that.

Point taken. Not interested in the Case personally, but I can see how that and support can be viewed as different symptoms of the same problem. Boils down to communicating and delivering, I guess : little of the former, and sometimes confusing at that, and hardly any of the latter, lately.

Well then... by my own definition, if you are "make(ing) recommendations, provid(ing) feedback and elevat(ing) issues" YOU ARE an ADVOCATE for those of us who can't and you aren't trying anything.
For that I thank you.


As to the general nature of my issue you are correct... but that is where perception starts. Once the ball gets rolling it is hard to stop... and that is all I'm saying. If you can communicate this to them then you get a virtual cookie for that is all I can give. No one is holding you responsible if they choose to do nothing about it.
Let them decide what is trivial...

However, we are standing on the precipice to a time when a plethora of internet appliances will be offered to consumers. Many may have one on their next holiday gift wish list.

Traditionally, decisions on what high end electronic gadget to buy are made based on prospective customers surveying the opinion of others. The perception of the neighborhood, early adopter, forum geek at a backyard barbecue in July will likely have an affect on sales in December... IMHO

My motivation is simple. As an enthusiastic owner of an N800, I want Nokia to sell millions of the suckers.
I want more software developed so I can use my device more often. Robust sales and increased support by Nokia is in my best interest.

No problem YoDude, and I truly appreciate the difference in tone.

We both want the same thing. I'm just in a slightly different position. I will use that to advantage every chance I get. In fact I recently posted 2 intranet blog entries on the N800 and am working on an executive presentation demonstrating some untapped potential. There are some kinks to work out but hopefully I can get the right people to recognize that potential and start clamoring for some improvements...

I'll help all I can, both ways. That's why I'm here.