N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Hello,

now that the N9 is shipping, in the good open source spirit, we are looking for constructive feedback on the email and mail for exchange clients, please post here any problems, annoying behavior or suggestions that you might have. Please note that might be difficult to help if you are using a older than sales release image, since there's a lot of major bugs in those images.
Instructions how to get logs from the device will be posted later.

Disclaimer: I work for Nokia, like others that might post in this thread, however we're not providing any official support in this thread, we just want to help and clarify the users of the N9, like was done for the N900, regardless to say that any opinion here is my own and we're helping in our free time.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Thanks for the extra effort.

(most probably you already know those from the meego thread, but I add them here for completeness)

1. No notifications for new mails in folders other than the inbox. E.g. in the case there are filters set in the server.

2. Issue with the contacts that have more than one number in one field type. e.g. if one contact has 2 numbers set as mobile will not get the second number synchronised back to the server.

PS: checked with N950 beta2

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I am using N950 with beta2, and have multiple IMAP accounts configured. I am using IMAP folders extensively, and have noticed problems with synchronisation. I.e., when moving mails from e.g., the inbox to some folder using thunderbird / outlook on my laptop, the e-mail client on the N950 does not notice this, and I need to move the e-mails manually. Also, mails still are present on the server even though deleted on the N950.

Is this problem only present on the beta2 firmware, and not on later firmware versions?

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I can't get MfE to work at all. Log just says "Connection closed". I get the same message from the browser when I try to access OWA, so I'm guessing it has something to do with the SSL-certificate? All other browsers accept the certificate though so it's valid and both MfE and OWA work with n900 just fine.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I have an n950 with the beta2 firmware.

1. It is possible to remove a favorite folder, but no way to add another folder to the existing favorites.
2. For gmail imap, opening an email does not set it as read. This may be a gmail specific problem
3. There is no way I could figure out how to select and copy to clipboard any text from an email

Kudos for:
1. MfE supports Zimbra and Exchange in addition to supporting device provisioning. Thank you thank you thank you! You have no idea how frustrating it was that I could not use the n900 for my office email.
2. Favorite folders and combined email list: F***ing amazing. Thank you!!
3. Swipe for next and previous email, zoom in and out on email: Cool, me likey!

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I just got my N9 (released last friday in Denmark) and I simply cannot get MfE to work. I'm running a Microsoft Exchange 2010 server and my N9 won't connect to it but my old N900 connects fine. I put in the exact same credentials and I just get the error 'can't connect to exchange server'. I tried connecting to it over 3g and wifi and it doesn't work...

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I am using beta 2 on an N950 and must say that on the whole, I find the email client fast and fun to use. It's a great improvement over the N9's email client, even the Symbian Anna version.

I do have one rather puzzling issue when using my IMAP server (running Dovecot) : the email client does not seem to recognize my "INBOX" folder, and so it does not display any emails by default. The best I can do is to add "INBOX" to my favorite folders, but this is annoying since it is not what is displayed by default.

EDIT: The problem seems to be that IMAP namespaces are not correctly interpeted (in my setup I have my private email folders + a shared folder). I assume the mail client is built on top of the Qt Messaging Framework? If so, maybe I can reproduce the problem on a desktop.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Adding also to my previous post:

3. the notification LED not blinking for new mail, which makes me check every few minutes if I have mail and I missed the sound.

4. selecting a folder could be implemented differently; i.e allow navigation and the use of the search function - like the search in the inbox

5. in the options for sorting messages in a folder, would like also to have sorting by subject.

On the other hand, congratulation to the guys for building such a nice interface. Reading mails is really clean and fast. Thanks already.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Would love to have threaded email..

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I feel for you. That is why I am hesitant to get N9

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

You would think that NOKIA would not trip on such essentials as MfE......


Can you have multiple exchange accounts

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

N950 (V 1.2011.34-2 PR_RM680)


Gmail worked badly to say the least until I had to manually set the incoming and outgoing server settings, encryption and ports. That should be corrected.

MfE works every now and then, I guess that has issues with some settings too...


Otherwise the client is real nice and fresh. Shame that the above faults are pretty critical from the normal users' point of view.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I guess iPhone still kicks ***

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I dont get it. But wasn't this thread about n9 MfE client? now the thread is flooded by one troll(bigbad..) and some people with the loaned devdevice!

I dont have my N9 yet so dont know about the cient but threaded mail would be awesome feature...

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

People are having trouble with N9

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Yes YOU because you can not get one :rolleyes:.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I cannot remember anymore how is it working in w34 SW, but if you mark a folder as favorite you should get notifications of new messages for IMAP accounts, for MfE that feature was implemented later.

This is MfE protocol restriction. The Contacts structure defined in the protocol specification has only one mobile phone field. The same with address and other
fields. Protocol supports up to 3 email addresses fields, so if you will define
the fourth email, it will be lost too.

Reference:

[MS-ASCNTC] - v1.0
ActiveSync Contact Class Protocol Specification
Copyright © 2008 Microsoft Corporation.
Release: Wednesday, December 3, 2008

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Are you using always-up-to-date mode(IMAP IDLE), sync internal(e.g 20 mins) or manual sync ?

The messages will be moved/deleted in the next sync, if in always-up-to-date mode they will be moved right away but will only appear as new if the new folder is favorite, if not they will appear next time you visit the folder or do a full sync.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Where are you getting this message ? During setup or inside email app ?

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Humm ? Click in the folders icon and check the star next to the folder name, this interface is not very intuitive IMO, but was already improved in later releases.

Looks like some weird bug, it should work without any issues in sales image.

Copy&paste is only available in the composer in 1.0, stay tuned of improvements :)

Thanks for the feedback.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Personally I set up the email for hotmail and gmail easily, nothing needed except email adress and password, and the client works very well with handling multiple recipients and multiple attatchments.

copy/paste isnt quite there yet tho. I can mark single words, but not select text from the emails themselves.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Humm strange, are you sure the settings are correct in the manual setup screen ? if the autodiscovery fails(first setup screen) your server address, username and domain probably are not correct in the second screen, please double check that.

Another issue can be that your server requires some provisioning settings that the N9 can't satisfy(N900 does not support provisioning so this is ignored), you can try to check the box "Non provisioning device" in the second setup screen.

If this doesn't help we'll need to collect the logs.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

What is the name of the inbox folder ? "INBOX" in caps ?

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Noted.

Can you elaborate a bit on the navigation part ?
Search is available inside folders the same way it is in inbox, can you clarify ?

Noted.

Thanks for the feedback.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Feedback noted :)

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I have always-up-to-date mode enabled (imap idle). For instance, I just deleted a message from the inbox on the laptop (using outlook), but even when re-syncing the mail account on the N950, the message I deleted is still present in the inbox.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Are you saying that this latest and greatest device still does have provisioning?

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Ignoring your obvious typo...

I think I mentioned earlier that it does have provisioning.
I wouldn't have been able to connect to my company account without it.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

I've got this same issue for IMAP UW. And my inbox is called "INBOX".

A different annoyancy for this same imap server is that I get all home directory files in the folder view. I think this might be a bad configuration on the server, but I've seen other email clients capable in finding the mail directory and show only this.

But else from this cranky imap server, my other gmails and exchange accounts work very good. Very happy with email push too!

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

During setup, after I insert server address etc. Error message says something about not being able to connect, check your settings. but log says just "Connection closed". I'm sure the settings are correct and I tried checking/unchecking the other available options.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

All the settings are as I typed in on the n900 both on the first and second screen. I checked the box and I still get the same error.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

A few more suggestions that I am sure you are aware of:
1) Text selection in mail, e.g. to copy a link, a phone, an address etc.
2) If 1) cannot be done, at least the ability to edit quote in reply.
3) Smart parsing of phone number/address in the mail content so user can directly dial a number/open an address in Map.

I am using Beta2 fw on N950 by the way (N9 is not available where I live).

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Yes, you can! :-) And provisioning started to be supported by N9.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

It does have now. Your complaints were heard! From MfE side. Everything else depends on your server settings.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Strange. Are these folders favourite? N9 has the concept of favourite folders. It means that only favourite folders are synced automatically or manually. Non favourite folders are syunced when you enter them.

Obviously, if the folder is not synced, no notifications appear. Is it your case?

There are limitations of Exchange Protocol. It supports less features than our contacts application. You need to change the type of the phone to make it synced with Exchange server.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Great to see that you are alive Vitaly!!!

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Hello,
I you sure that you didn't decline any pop-up dialog? When you tapped on a sign-in button autodiscover page should appear and then dialog that asks you about certificate must pop-up.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Neither in my case do I get a pop-up about a certificate.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

Yes I'm sure that I didn't. After autodiscovery it asks for the server address and domain and after I fill them, it fails to connect with the mentioned error message. I'm also sure the settings are correct.

Re: N9/N950 Email/Mail for Exchange - Get help & give feedback here
 

In my case the auto discovery is not turned on at all on the exghange server. I just found that out.